美团(meituan)招聘2027秋招-客服产品运营
招聘职位：
2027秋招-客服产品运营 搜索同类职位
部门介绍：
Keeta是全球领先外卖平台美团旗下的独立品牌，肩负着“帮大家吃得更好，生活更好”的使命。依托美团深耕中国市场15年的技术与运营积淀，我们正引领全球餐饮与商品即时配送服务的创新与发展。
自2023年成立以来，Keeta始终扎根社区并创造价值。我们为用户提供可靠的外卖体验，以智慧技术助餐厅提升经营效率，在为骑手拓宽收入来源的同时，也充分提供安全保障措施。基于这份多方共赢、共同成长的理念，我们的业务已从中国香港稳步拓展至中东及巴西，并持续向世界迈进。
岗位职责：
1. System Management: Oversee daily maintenance, configuration, and version updates of customer service systems to ensure stable operations.Improve system efficiency by deploying AI capabilities.2. Requirement Management: Collect and analyze system requirements from CE-Sites, coordinating with product and R&D teams for feature development and optimization.3. Data Analysis: Monitor system performance, analyze usage data, and provide recommendations to improve tool efficiency and user experience.4. Training and Support: Provide system training for the customer service team, develop related manuals and documentation, and offer on-site support when needed.
任职要求：
1. Product and System UnderstandingFamiliar with common customer service, operations, and project management tools (e.g., Zendesk, Salesforce, Jira, Feishu, WeCom, ServiceNow, etc.)Able to understand tool logic, core functions, configuration methods, and permission management mechanismsKnowledge and understanding of AI concepts and applications2. Data AnalysisProficient in SQL, and data visualization tools (e.g., Looker Studio, Power BI)Capable of interpreting event tracking data, logs, and reports to analyze tool performance and suggest improvements3. Process Design and OptimizationSkilled in mapping and analyzing business processes, and proposing tool-based improvementsFamiliar with automation thinking and process engines (e.g., N8N, Zapier, Alibaba Cloud RPA, etc.)4. Cross-functional Communication and Project ManagementStrong ability to communicate with product managers, engineers, customer service teams, and business stakeholdersKnowledge of basic project management (e.g., timeline planning, backlog management, milestone tracking)5. Tool Training and AdoptionExperience in promoting and training users on new toolsCapable of creating training materials, SOPs, and FAQs6. User Experience and Feedback LoopSkilled at collecting frontline user feedback and turning pain points into actionable solutionsFamiliar with basic user research or survey design7. System Configuration and Permission ManagementHands-on experience with tool configuration, such as setting up IVR flows, ticket routing rules, or custom fieldsUnderstands user account systems and access control mechanisms
岗位亮点：
At Keeta, you'll be part of Meituan's ambitious global expansion journey, witnessing the industry's influence extend from China to the world. You'll gain hands-on experience in navigating global markets and broaden your international perspective.
Keeta是全球领先外卖平台美团旗下的独立品牌，肩负着“帮大家吃得更好，生活更好”的使命。依托美团深耕中国市场15年的技术与运营积淀，我们正引领全球餐饮与商品即时配送服务的创新与发展。
自2023年成立以来，Keeta始终扎根社区并创造价值。我们为用户提供可靠的外卖体验，以智慧技术助餐厅提升经营效率，在为骑手拓宽收入来源的同时，也充分提供安全保障措施。基于这份多方共赢、共同成长的理念，我们的业务已从中国香港稳步拓展至中东及巴西，并持续向世界迈进。
岗位职责：
1. System Management: Oversee daily maintenance, configuration, and version updates of customer service systems to ensure stable operations.Improve system efficiency by deploying AI capabilities.2. Requirement Management: Collect and analyze system requirements from CE-Sites, coordinating with product and R&D teams for feature development and optimization.3. Data Analysis: Monitor system performance, analyze usage data, and provide recommendations to improve tool efficiency and user experience.4. Training and Support: Provide system training for the customer service team, develop related manuals and documentation, and offer on-site support when needed.
任职要求：
1. Product and System UnderstandingFamiliar with common customer service, operations, and project management tools (e.g., Zendesk, Salesforce, Jira, Feishu, WeCom, ServiceNow, etc.)Able to understand tool logic, core functions, configuration methods, and permission management mechanismsKnowledge and understanding of AI concepts and applications2. Data AnalysisProficient in SQL, and data visualization tools (e.g., Looker Studio, Power BI)Capable of interpreting event tracking data, logs, and reports to analyze tool performance and suggest improvements3. Process Design and OptimizationSkilled in mapping and analyzing business processes, and proposing tool-based improvementsFamiliar with automation thinking and process engines (e.g., N8N, Zapier, Alibaba Cloud RPA, etc.)4. Cross-functional Communication and Project ManagementStrong ability to communicate with product managers, engineers, customer service teams, and business stakeholdersKnowledge of basic project management (e.g., timeline planning, backlog management, milestone tracking)5. Tool Training and AdoptionExperience in promoting and training users on new toolsCapable of creating training materials, SOPs, and FAQs6. User Experience and Feedback LoopSkilled at collecting frontline user feedback and turning pain points into actionable solutionsFamiliar with basic user research or survey design7. System Configuration and Permission ManagementHands-on experience with tool configuration, such as setting up IVR flows, ticket routing rules, or custom fieldsUnderstands user account systems and access control mechanisms
岗位亮点：
At Keeta, you'll be part of Meituan's ambitious global expansion journey, witnessing the industry's influence extend from China to the world. You'll gain hands-on experience in navigating global markets and broaden your international perspective.
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