美团(meituan)招聘2027秋招-客服工具运营
招聘职位：
2027秋招-客服工具运营 搜索同类职位
部门介绍：
Keeta是全球领先外卖平台美团旗下的独立品牌，肩负着“帮大家吃得更好，生活更好”的使命。依托美团深耕中国市场15年的技术与运营积淀，我们正引领全球餐饮与商品即时配送服务的创新与发展。
自2023年成立以来，Keeta始终扎根社区并创造价值。我们为用户提供可靠的外卖体验，以智慧技术助餐厅提升经营效率，在为骑手拓宽收入来源的同时，也充分提供安全保障措施。基于这份多方共赢、共同成长的理念，我们的业务已从中国香港稳步拓展至中东及巴西，并持续向世界迈进。
岗位职责：
1. Support the development and optimization of customer service products and operations across international markets.2. Analyze operational data, customer feedback and business insights to identify issues and improvement opportunities.3. Work closely with Product, Technology and Operations teams to translate business needs into solutions and drive implementation.4. Monitor key customer service and operational metrics, and support initiatives to improve service quality and operational efficiency.5. Participate in projects related to customer service automation, AI and process optimization.6. Conduct market research, competitor analysis and user experience research to support business decisions.7. Support cross-functional projects and collaborate with stakeholders across different markets.
任职要求：
1. Bachelor’s or Master’s degree; majors in Business, Economics, Management, Data Analytics, Computer Science, Engineering, or related fields are preferred.2. Open to fresh graduates and candidates with 0–2 years of experience.3. Strong interest in Internet products, customer experience and business operations.4. Strong analytical, problem-solving and learning capabilities.5. Good data sensitivity and proficiency in Google Sheets; SQL or data analysis experience is a plus.6. Strong communication, ownership and cross-functional collaboration skills.7. Comfortable working in a fast-paced and international environment.8. Fluent English communication skills; additional languages are a plus.9. Familiarity with AI/NLP concepts and trends in conversational AI; experience with LLM-based products, chatbot design, or intelligent customer service solutions is a plus.
岗位亮点：
1. Global Exposure: Work on customer service products and operations across international markets.2. Fast Growth: Gain hands-on experience in product and business operations projects from end to end.3. AI & Technology: Explore the application of AI, automation and emerging technologies in customer service.4. Cross-functional Experience: Collaborate with Product, Technology and Operations teams and develop a broad understanding of Internet businesses.5. Data-driven Environment: Use data and customer insights to identify problems and drive real business improvements.6. Graduate-friendly: We value learning agility, analytical thinking and potential over years of experience.
Keeta是全球领先外卖平台美团旗下的独立品牌，肩负着“帮大家吃得更好，生活更好”的使命。依托美团深耕中国市场15年的技术与运营积淀，我们正引领全球餐饮与商品即时配送服务的创新与发展。
自2023年成立以来，Keeta始终扎根社区并创造价值。我们为用户提供可靠的外卖体验，以智慧技术助餐厅提升经营效率，在为骑手拓宽收入来源的同时，也充分提供安全保障措施。基于这份多方共赢、共同成长的理念，我们的业务已从中国香港稳步拓展至中东及巴西，并持续向世界迈进。
岗位职责：
1. Support the development and optimization of customer service products and operations across international markets.2. Analyze operational data, customer feedback and business insights to identify issues and improvement opportunities.3. Work closely with Product, Technology and Operations teams to translate business needs into solutions and drive implementation.4. Monitor key customer service and operational metrics, and support initiatives to improve service quality and operational efficiency.5. Participate in projects related to customer service automation, AI and process optimization.6. Conduct market research, competitor analysis and user experience research to support business decisions.7. Support cross-functional projects and collaborate with stakeholders across different markets.
任职要求：
1. Bachelor’s or Master’s degree; majors in Business, Economics, Management, Data Analytics, Computer Science, Engineering, or related fields are preferred.2. Open to fresh graduates and candidates with 0–2 years of experience.3. Strong interest in Internet products, customer experience and business operations.4. Strong analytical, problem-solving and learning capabilities.5. Good data sensitivity and proficiency in Google Sheets; SQL or data analysis experience is a plus.6. Strong communication, ownership and cross-functional collaboration skills.7. Comfortable working in a fast-paced and international environment.8. Fluent English communication skills; additional languages are a plus.9. Familiarity with AI/NLP concepts and trends in conversational AI; experience with LLM-based products, chatbot design, or intelligent customer service solutions is a plus.
岗位亮点：
1. Global Exposure: Work on customer service products and operations across international markets.2. Fast Growth: Gain hands-on experience in product and business operations projects from end to end.3. AI & Technology: Explore the application of AI, automation and emerging technologies in customer service.4. Cross-functional Experience: Collaborate with Product, Technology and Operations teams and develop a broad understanding of Internet businesses.5. Data-driven Environment: Use data and customer insights to identify problems and drive real business improvements.6. Graduate-friendly: We value learning agility, analytical thinking and potential over years of experience.
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