腾讯招聘Senior IT Operation Engineer
招聘职位：
Senior IT Operation Engineer 搜索同类职位
岗位职责：
Key Responsibilities:
Delivering senior-level hands-on IT support across hardware, software, and networking in a dynamic work environment.
Act as a technical solution architect for regional IT infrastructure, onboarding processes, collaboration tools, and endpoint strategies.
Lead complex troubleshooting and root cause analysis across systems, providing mentorship to contractors.
Provide Microsoft 365/O365 support by assistant with O365 admin, including exchange Online, SharePoint, OneDrive, Team and security configurations.
Design and implement IT solutions that align with global standards and local office requirements
Provide Day to Day on site and remote support to users across offices (Windows/MacOS laptops, monitors, printers, conference system)
Partner with Global IT, Information Security, and workplace teams to support office expansions, hardware refresh projects and IT process optimization. Develop and implement best practices for IT operations, ensuring compliance with company policies and industry standards.
Maintain and manage local IT infrastructure: WiFi, Printers, AV equipment, access Control,
Coordinate with global IT teams on system rollouts, upgrades, and issue resolution.
Track, manage, and maintain IT hardware assets, including procurement, inventory control, forecasting, lifecycle management, and decommissioning. Maintain accurate IT asset records, operational logs, and generate reports as needed.
Ensure the smooth operation of IT infrastructure, including servers, networks, and end-user computing devices.
Manage the IT provisioning and de-provisioning process for employees, including account creation, hardware allocation, and access management.
Provide technical support to end users, troubleshoot IT issues, and ensure timely resolution through IT service management processes.
Work closely with HR, IT Security, and other teams to streamline IT-related processes and improve user experience.
Coordinate with external vendors for IT equipment procurement, service agreements, and maintenance contracts.
Ensure IT systems and processes comply with company security policies and regulatory requirements.
Work Location: US-California-Irvine | US-California-Los Angeles
岗位要求：
Required Qualifications:
Bachelor’s degree in information technology, Computer Science, or a related field.
7+ years of experience in IT operations, service delivery, or a similar role.
Strong knowledge of IT asset management, IT service management (ITSM), and IT operations best practices.
Experience deploying and maintaining servers, VMs, and hypervisors.
Experience with onboarding/offboarding processes and identity/access management tools.
Proficiency in managing Windows and macOS environments, networking fundamentals, and enterprise IT infrastructure.
Familiarity with ITSM tools such as ServiceNow, Jira, or similar platforms.
Excellent problem-solving skills and the ability to work in a fast-paced environment.
Strong communication and interpersonal skills to collaborate with cross-functional teams.
Experience with Microsoft 365 (M365) and Exchange is highly desired
ITIL certification is a plus.
Preferred Qualifications:
Experience working in a global IT environment.
Knowledge of automation tools for IT operations.
Familiarity with cloud-based IT infrastructure (AWS, Google Workspace, etc.).
Key Responsibilities:
Delivering senior-level hands-on IT support across hardware, software, and networking in a dynamic work environment.
Act as a technical solution architect for regional IT infrastructure, onboarding processes, collaboration tools, and endpoint strategies.
Lead complex troubleshooting and root cause analysis across systems, providing mentorship to contractors.
Provide Microsoft 365/O365 support by assistant with O365 admin, including exchange Online, SharePoint, OneDrive, Team and security configurations.
Design and implement IT solutions that align with global standards and local office requirements
Provide Day to Day on site and remote support to users across offices (Windows/MacOS laptops, monitors, printers, conference system)
Partner with Global IT, Information Security, and workplace teams to support office expansions, hardware refresh projects and IT process optimization. Develop and implement best practices for IT operations, ensuring compliance with company policies and industry standards.
Maintain and manage local IT infrastructure: WiFi, Printers, AV equipment, access Control,
Coordinate with global IT teams on system rollouts, upgrades, and issue resolution.
Track, manage, and maintain IT hardware assets, including procurement, inventory control, forecasting, lifecycle management, and decommissioning. Maintain accurate IT asset records, operational logs, and generate reports as needed.
Ensure the smooth operation of IT infrastructure, including servers, networks, and end-user computing devices.
Manage the IT provisioning and de-provisioning process for employees, including account creation, hardware allocation, and access management.
Provide technical support to end users, troubleshoot IT issues, and ensure timely resolution through IT service management processes.
Work closely with HR, IT Security, and other teams to streamline IT-related processes and improve user experience.
Coordinate with external vendors for IT equipment procurement, service agreements, and maintenance contracts.
Ensure IT systems and processes comply with company security policies and regulatory requirements.
Work Location: US-California-Irvine | US-California-Los Angeles
岗位要求：
Required Qualifications:
Bachelor’s degree in information technology, Computer Science, or a related field.
7+ years of experience in IT operations, service delivery, or a similar role.
Strong knowledge of IT asset management, IT service management (ITSM), and IT operations best practices.
Experience deploying and maintaining servers, VMs, and hypervisors.
Experience with onboarding/offboarding processes and identity/access management tools.
Proficiency in managing Windows and macOS environments, networking fundamentals, and enterprise IT infrastructure.
Familiarity with ITSM tools such as ServiceNow, Jira, or similar platforms.
Excellent problem-solving skills and the ability to work in a fast-paced environment.
Strong communication and interpersonal skills to collaborate with cross-functional teams.
Experience with Microsoft 365 (M365) and Exchange is highly desired
ITIL certification is a plus.
Preferred Qualifications:
Experience working in a global IT environment.
Knowledge of automation tools for IT operations.
Familiarity with cloud-based IT infrastructure (AWS, Google Workspace, etc.).
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