彭博招聘热招职位TechnicalAccountManager,Research-Shanghai

Description & Requirements

Bloomberg runs on data. Our products are fueled by powerful information. We combine data and context to paint the whole picture for our clients, around the clock from around the world. In Data, we are responsible for delivering this data, news and analytics through innovative technology - quickly and accurately. We apply problem-solving skills to identify innovative workflow efficiencies, and we implement technology solutions to enhance our systems, products and processes - all while providing platinum customer support to our clients.

The Team:

The Content Acquisition (CA) team is an integral part of the Data department. We are responsible for managing, acquiring, and integrating content and data from exchanges, brokers, sell-side, buy-side, and other types of providers to drive the value of the Bloomberg Terminal and downstream enterprise products. We lead the governance, cost, and quality of the data we acquire, and we collaborate with the wider company to develop our data acquisition strategies ensuring we are aligning with the agendas of our key partners!

Within CA, our Research Technical Account Management team is responsible for acquiring and managing content which is then made available to our client base. For clients who use Bloomberg daily, having the ability to access this content in one place makes their workflow more efficient and helps them make more informed decisions. For the content providers, being able to deliver their content to a place where their clients actively operate, ensures greater market presence, and returns on their distribution effort.

The Role:

We have an exciting opportunity for an individual to join the Client Service team as a Research Technical Account Manager, based in the Shanghai office. Your role will be vital in supporting new and existing content partners, with a particular focus on the onshore China market. You will be handling incoming queries and technical issues, as well as proactively working with our partners to ensure their Research content is delivered in an accurate, timely and effective manner. To do this, you will need to build strong and lasting relationships with these institutions, have a deep understanding of the technology they use, their goals and challenges and offer outstanding support to them. You will work closely with Relationship Managers and other business areas to set company strategy around contributed content and ensure your account strategy is aligned with it.

Well trust you to:

• Build strong relationships with content providers by understanding their technology, data goals, and technical challenges to deliver exceptional service

• Partner with global account managers, technical specialists, relationship managers, and product managers to understand client data needs, identify market trends, and develop account strategies

• Optimize data ingestion workflows by understanding internal and external data infrastructures to help content providers maintain data quality and improve content distribution

• Develop expertise in Research content by leveraging business intelligence tools to identify trends, uncover gaps, and drive data acquisition and product enhancement opportunities

You'll need to have:

• A Bachelors degree (or higher) in a relevant data technology or financial field, or equivalent professional experience

• Exceptional customer service skills, with the ability to handle and prioritize multiple client queries and projects simultaneously

• Experience managing and supporting key accounts, helping them maintain and improve custom systems related to content dissemination

• The confidence to lead strategic technical and business relationships with external stakeholders and to develop your own ideas and strategies for your accounts

• Strong interpersonal skills and a genuine desire to work directly with customers and building technology solutions for enterprise-wide workflow efficiency

• Demonstrated continuous career growth within an organization

• Excellent written and verbal communication skill in English and Mandarin

We'd love to see:

• Knowledge of RIXML and proficiency in programming languages such as Python and SQL

• Experience using data analysis tools such as QSEN and JIRA to identify opportunities for product, workflow, or content improvements

• Prior experience working as a Technical Account Manager or Technical Client Services Specialist in a FinTech or tech-focused organization

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this:  

https://www.bloombergchina.com/

Learn more about our office and benefits:

Shanghai | https://www.bloombergchina.com/company/careers/global-roles/working-at-bloomberg-in-shanghai-and-beijing/

Technical Account Manager, Research - Shanghai

Location: Shanghai