美团(meituan)招聘Coordinator Operation Incident Management Team
招聘职位：
Coordinator Operation Incident Management Team 搜索同类职位
部门介绍：
Keeta, the international subsidiary of Meituan—the global delivery giant—is on a mission to revolutionize food and consumer product delivery worldwide. With our core belief: "We help people eat better, live better," we're taking innovation to the global stage!
岗位职责：
The Coordinator – Incident Safety Operations is responsible for leading the daily execution of safety-related incident response during their assigned shift. This includes managing operational flow, supervising a multidisciplinary team (analysts and specialists), and ensuring real-time decision-making adheres to internal protocols and quality standards.
Key responsibilities include:
Coordinating shift-level operations across all business lines (Drivers, Clients, Business Units)
Supervising case queues, distributing workload, and ensuring efficient response times
Acting as the primary point of escalation for complex or sensitive cases
Ensuring complete and accurate documentation of incidents and shift handovers
Collaborating with fellow coordinators to ensure operational consistency across shifts
Supporting management with insights, reports, and performance data
Monitoring SOP compliance and promoting continuous process improvement
Partnering with Training, Quality, and Workforce teams to optimize team performance
The coordinator is expected to maintain high standards of operational rigor and ensure that safety, service quality, and team accountability are upheld during every shift.
任职要求：
Proven experience in operations, shift leadership, or incident response environments
Ability to manage and prioritize real-time tasks under pressure
Strong communication, organization, and leadership skills
Demonstrated experience in cross-functional collaboration and operational reporting
High attention to detail and commitment to process adherence
Availability to work on-site in São Paulo with rotating shifts, including weekends and holidays
Background in risk, logistics, customer service, safety, or emergency operations is preferred
Proficiency with basic operational tools (e.g., dashboards, ticketing systems) is an advantage
岗位亮点：
This role offers a unique opportunity to lead in a fast-paced, high-responsibility environment where your decisions directly impact safety and business continuity.
As a Shift Coordinator, you will gain visibility across multiple operational layers and collaborate with leadership on key performance and risk topics. The position offers clear career development paths into senior operational management, strategic programs, quality assurance, or risk governance.
You will also work closely with specialized teams, gain experience in people management, and contribute directly to the improvement and scalability of a 24/7 safety-critical operation.
Keeta, the international subsidiary of Meituan—the global delivery giant—is on a mission to revolutionize food and consumer product delivery worldwide. With our core belief: "We help people eat better, live better," we're taking innovation to the global stage!
岗位职责：
The Coordinator – Incident Safety Operations is responsible for leading the daily execution of safety-related incident response during their assigned shift. This includes managing operational flow, supervising a multidisciplinary team (analysts and specialists), and ensuring real-time decision-making adheres to internal protocols and quality standards.
Key responsibilities include:
Coordinating shift-level operations across all business lines (Drivers, Clients, Business Units)
Supervising case queues, distributing workload, and ensuring efficient response times
Acting as the primary point of escalation for complex or sensitive cases
Ensuring complete and accurate documentation of incidents and shift handovers
Collaborating with fellow coordinators to ensure operational consistency across shifts
Supporting management with insights, reports, and performance data
Monitoring SOP compliance and promoting continuous process improvement
Partnering with Training, Quality, and Workforce teams to optimize team performance
The coordinator is expected to maintain high standards of operational rigor and ensure that safety, service quality, and team accountability are upheld during every shift.
任职要求：
Proven experience in operations, shift leadership, or incident response environments
Ability to manage and prioritize real-time tasks under pressure
Strong communication, organization, and leadership skills
Demonstrated experience in cross-functional collaboration and operational reporting
High attention to detail and commitment to process adherence
Availability to work on-site in São Paulo with rotating shifts, including weekends and holidays
Background in risk, logistics, customer service, safety, or emergency operations is preferred
Proficiency with basic operational tools (e.g., dashboards, ticketing systems) is an advantage
岗位亮点：
This role offers a unique opportunity to lead in a fast-paced, high-responsibility environment where your decisions directly impact safety and business continuity.
As a Shift Coordinator, you will gain visibility across multiple operational layers and collaborate with leadership on key performance and risk topics. The position offers clear career development paths into senior operational management, strategic programs, quality assurance, or risk governance.
You will also work closely with specialized teams, gain experience in people management, and contribute directly to the improvement and scalability of a 24/7 safety-critical operation.
免责声明：
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