美团(meituan)招聘Rider Experience Research Expert
招聘职位：
Rider Experience Research Expert 搜索同类职位
部门介绍：
Keeta是全球领先的外卖平台美团旗下独立品牌，专注于国际市场的餐饮与商品即时配送服务，致力推进全球市场的创新发展，实践“帮大家吃得更好，生活更好”的公司使命。
不到一年，Keeta便成为中国香港外卖行业的领跑者。随后我们快速进入沙特阿拉伯，现已覆盖20余城。随着近期成功开拓卡塔尔、科威特和阿联酋，我们正带着同样的速度与创新前往中东更多国家和巴西。
岗位职责：
1.Lead rider experience research initiatives: independently design research questionnaires, optimize questionnaire content by aligning with the characteristics of the rider group and research objectives, and improve questionnaire response rates and validity rates; regularly produce rider experience research reports that clearly present the current status, trends, and improvement directions of rider experience, providing data support for departmental decision-making.
2.Guided by core indicators such as NPS, establish an indicator monitoring and analysis mechanism: track indicator fluctuations on a weekly/monthly basis, promptly identify anomalies and investigate the root causes.
3.For identified pain points in rider experience, collaborate with cross-functional teams including technology, product, and customer service departments to drive the development and implementation of solutions, and evaluate the effectiveness of improvement measures in enhancing rider experience.
任职要求：
1.Possess solid data analysis skills, capable of independently completing data extraction, cleaning, and analysis, and adept at identifying problems and opportunities from data;
2.Possess professional questionnaire design skills, able to create targeted and highly reliable/valid questionnaires based on research objectives, and have excellent report writing abilities;
3.Possess excellent cross-departmental communication and collaboration skills, able to effectively drive different teams to solve problems collaboratively, and have strong project execution capabilities and a results-oriented mindset;
4.Have empathy for the rider community, be able to think from the rider's perspective, understand the actual needs and pain points of riders in delivery fulfillment, and possess strong problem-solving skills and innovative awareness;
5.Native-level proficiency in Portuguese and fluency in English (listening, speaking, reading, and writing).
岗位亮点：
1.Participate in and witness the rapid development of Meituan’s global delivery business, experience fast personal growth, collaborate with a diverse and international team, and enjoy excellent opportunities to deepen your skills and explore innovation.
2.Join a respectful, hardworking, and fun team that overcomes challenges and grows together quickly.
Keeta是全球领先的外卖平台美团旗下独立品牌，专注于国际市场的餐饮与商品即时配送服务，致力推进全球市场的创新发展，实践“帮大家吃得更好，生活更好”的公司使命。
不到一年，Keeta便成为中国香港外卖行业的领跑者。随后我们快速进入沙特阿拉伯，现已覆盖20余城。随着近期成功开拓卡塔尔、科威特和阿联酋，我们正带着同样的速度与创新前往中东更多国家和巴西。
岗位职责：
1.Lead rider experience research initiatives: independently design research questionnaires, optimize questionnaire content by aligning with the characteristics of the rider group and research objectives, and improve questionnaire response rates and validity rates; regularly produce rider experience research reports that clearly present the current status, trends, and improvement directions of rider experience, providing data support for departmental decision-making.
2.Guided by core indicators such as NPS, establish an indicator monitoring and analysis mechanism: track indicator fluctuations on a weekly/monthly basis, promptly identify anomalies and investigate the root causes.
3.For identified pain points in rider experience, collaborate with cross-functional teams including technology, product, and customer service departments to drive the development and implementation of solutions, and evaluate the effectiveness of improvement measures in enhancing rider experience.
任职要求：
1.Possess solid data analysis skills, capable of independently completing data extraction, cleaning, and analysis, and adept at identifying problems and opportunities from data;
2.Possess professional questionnaire design skills, able to create targeted and highly reliable/valid questionnaires based on research objectives, and have excellent report writing abilities;
3.Possess excellent cross-departmental communication and collaboration skills, able to effectively drive different teams to solve problems collaboratively, and have strong project execution capabilities and a results-oriented mindset;
4.Have empathy for the rider community, be able to think from the rider's perspective, understand the actual needs and pain points of riders in delivery fulfillment, and possess strong problem-solving skills and innovative awareness;
5.Native-level proficiency in Portuguese and fluency in English (listening, speaking, reading, and writing).
岗位亮点：
1.Participate in and witness the rapid development of Meituan’s global delivery business, experience fast personal growth, collaborate with a diverse and international team, and enjoy excellent opportunities to deepen your skills and explore innovation.
2.Join a respectful, hardworking, and fun team that overcomes challenges and grows together quickly.
免责声明：
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