美团招聘Customer Service Vendor Business Manager
招聘职位：
Customer Service Vendor Business Manager 搜索同类职位
部门介绍：
Keeta, the international subsidiary of Meituan—the global delivery giant—is on a mission to revolutionize food and consumer product delivery worldwide. With our core belief: "We help people eat better, live better," we're taking innovation to the global stage!
岗位职责：
负责外包服务商的选择、评估及合同谈判。确保供应商履约，定期评估其绩效，优化合作模式。建立和维护与外包合作伙伴的长期合作关系。
业务需求与资源规划
根据业务需求制定外包服务策略及资源规划。确保外包团队人力资源与技能匹配业务目标。
绩效监控与改善
监控外包团队关键绩效指标（KPI）资源定级的合理性。定期分析数据，发现问题并推动改进。
预算与合作
合理分析外包商达成的运营收益结果，确保成本效益最大化，并协助运营团队与外包商达成良好的服务支出以及收益，推动良好合作。
跨部门协作
与内部团队（如运营、培训、质量控制等）紧密合作，确保流程一致性。支持产品和系统优化，提供业务需求和反馈。
Responsible for the selection, evaluation, and contract negotiation of outsourcing service providers. Ensure supplier compliance, regularly assess their performance, and optimize collaboration models. Establish and maintain long-term cooperative relationships with outsourcing partners.
Business Needs and Resource Planning
Develop outsourcing service strategies and resource plans based on business needs. Ensure the human resources and skills of the outsourcing team align with business objectives.
Performance Monitoring and Improvement
Monitor key performance indicators (KPIs) and the rationality of resource grading for the outsourcing team. Regularly analyze data, identify issues, and drive improvements.
Budget and Collaboration
Analyze the operational benefits achieved by outsourcing providers to ensure cost-effectiveness is maximized. Assist the operations team in reaching favorable service expenditures and returns with outsourcing providers, fostering strong collaboration.
Cross-Department Collaboration
Work closely with internal teams (e.g., operations, training, quality control) to ensure process consistency. Support product and system optimization by providing business needs and feedback.
任职要求：
教育背景
本科及以上学历，工商管理、运营管理或相关专业优先。
工作经验
至少2年以上外包客服商务管理相关工作经验。熟悉客服中心的运营模式及外包服务管理流程。
核心能力
出色的项目管理、沟通及谈判能力。数据分析能力强，能够基于数据驱动决策。优秀的团队协作和跨部门沟通能力。英语听说读写流利。
Education Background
Bachelor’s degree or higher, preferably in Business Administration, Operations Management, or a related field.
Work Experience
At least 2 years of relevant experience in outsourcing customer service business management. Familiar with the operational models of customer service centers and outsourcing service management processes.
Core Competencies
Strong project management, communication, and negotiation skills.
Proficient in data analysis with the ability to drive data-driven decision-making.
Excellent teamwork and cross-departmental collaboration skills.
Fluent in English (reading, writing, speaking, and listening).
岗位亮点：
业务发展速度快，能通过全链路的供应商管理过程参与，有效提升外包管理能力，发展空间巨大，国际化工作环境
Fast-paced business growth with huge potential. Hands-on involvement in full-cycle supplier management to strengthen outsourcing capabilities, set in an international work environment.
Keeta, the international subsidiary of Meituan—the global delivery giant—is on a mission to revolutionize food and consumer product delivery worldwide. With our core belief: "We help people eat better, live better," we're taking innovation to the global stage!
岗位职责：
负责外包服务商的选择、评估及合同谈判。确保供应商履约，定期评估其绩效，优化合作模式。建立和维护与外包合作伙伴的长期合作关系。
业务需求与资源规划
根据业务需求制定外包服务策略及资源规划。确保外包团队人力资源与技能匹配业务目标。
绩效监控与改善
监控外包团队关键绩效指标（KPI）资源定级的合理性。定期分析数据，发现问题并推动改进。
预算与合作
合理分析外包商达成的运营收益结果，确保成本效益最大化，并协助运营团队与外包商达成良好的服务支出以及收益，推动良好合作。
跨部门协作
与内部团队（如运营、培训、质量控制等）紧密合作，确保流程一致性。支持产品和系统优化，提供业务需求和反馈。
Responsible for the selection, evaluation, and contract negotiation of outsourcing service providers. Ensure supplier compliance, regularly assess their performance, and optimize collaboration models. Establish and maintain long-term cooperative relationships with outsourcing partners.
Business Needs and Resource Planning
Develop outsourcing service strategies and resource plans based on business needs. Ensure the human resources and skills of the outsourcing team align with business objectives.
Performance Monitoring and Improvement
Monitor key performance indicators (KPIs) and the rationality of resource grading for the outsourcing team. Regularly analyze data, identify issues, and drive improvements.
Budget and Collaboration
Analyze the operational benefits achieved by outsourcing providers to ensure cost-effectiveness is maximized. Assist the operations team in reaching favorable service expenditures and returns with outsourcing providers, fostering strong collaboration.
Cross-Department Collaboration
Work closely with internal teams (e.g., operations, training, quality control) to ensure process consistency. Support product and system optimization by providing business needs and feedback.
任职要求：
教育背景
本科及以上学历，工商管理、运营管理或相关专业优先。
工作经验
至少2年以上外包客服商务管理相关工作经验。熟悉客服中心的运营模式及外包服务管理流程。
核心能力
出色的项目管理、沟通及谈判能力。数据分析能力强，能够基于数据驱动决策。优秀的团队协作和跨部门沟通能力。英语听说读写流利。
Education Background
Bachelor’s degree or higher, preferably in Business Administration, Operations Management, or a related field.
Work Experience
At least 2 years of relevant experience in outsourcing customer service business management. Familiar with the operational models of customer service centers and outsourcing service management processes.
Core Competencies
Strong project management, communication, and negotiation skills.
Proficient in data analysis with the ability to drive data-driven decision-making.
Excellent teamwork and cross-departmental collaboration skills.
Fluent in English (reading, writing, speaking, and listening).
岗位亮点：
业务发展速度快，能通过全链路的供应商管理过程参与，有效提升外包管理能力，发展空间巨大，国际化工作环境
Fast-paced business growth with huge potential. Hands-on involvement in full-cycle supplier management to strengthen outsourcing capabilities, set in an international work environment.
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