美团(meituan)招聘Rider Service Operations Expert
招聘职位：
Rider Service Operations Expert 搜索同类职位
部门介绍：
Keeta是全球领先的外卖平台美团旗下独立品牌，专注于国际市场的餐饮与商品即时配送服务，致力推进全球市场的创新发展，实践“帮大家吃得更好，生活更好”的公司使命。仅用一年时间，Keeta已成为香港市场的行业领导者。随着我们持续向沙特阿拉伯扩张，Keeta创下了17天内在5座城市上线的惊人成绩，让阿拉伯世界见证中国速度！Keeta为您提供激动人心的机会，加入这场正在重塑配送与零售未来的变革之旅。加入Keeta，探索世界。
岗位职责：
1.Led the optimization of rider service center experience, established service standards and processes, and improved the experience of rider inquiries and request responses;
2.Responsible for end-to-end follow-up on rider issue feedback and complaints, developed handling solutions to ensure response efficiency and quality
3.Regularly analyze service data (complaint types, resolution timeframes, etc.), provide optimization suggestions, and drive cross-departmental implementation of improvements
任职要求：
1.Familiar with rider service scenarios, skilled in problem decomposition and complaint handling, with experience in service process construction;
2.Possess data analysis capabilities, able to optimize services through data;
3.Have empathy for the rider community, be able to think from the rider's perspective, understand the actual needs and pain points of riders in the delivery fulfillment process, and possess strong problem-solving skills and innovative awareness.
4.Native-level proficiency in Portuguese and fluent in English (listening, speaking, reading, and writing).
岗位亮点：
1.Participate in and witness the rapid development of Meituan’s global delivery business, experience fast personal growth, collaborate with a diverse and international team, and enjoy excellent opportunities to deepen your skills and explore innovation.
2.Join a respectful, hardworking, and fun team that overcomes challenges and grows together quickly.
Keeta是全球领先的外卖平台美团旗下独立品牌，专注于国际市场的餐饮与商品即时配送服务，致力推进全球市场的创新发展，实践“帮大家吃得更好，生活更好”的公司使命。仅用一年时间，Keeta已成为香港市场的行业领导者。随着我们持续向沙特阿拉伯扩张，Keeta创下了17天内在5座城市上线的惊人成绩，让阿拉伯世界见证中国速度！Keeta为您提供激动人心的机会，加入这场正在重塑配送与零售未来的变革之旅。加入Keeta，探索世界。
岗位职责：
1.Led the optimization of rider service center experience, established service standards and processes, and improved the experience of rider inquiries and request responses;
2.Responsible for end-to-end follow-up on rider issue feedback and complaints, developed handling solutions to ensure response efficiency and quality
3.Regularly analyze service data (complaint types, resolution timeframes, etc.), provide optimization suggestions, and drive cross-departmental implementation of improvements
任职要求：
1.Familiar with rider service scenarios, skilled in problem decomposition and complaint handling, with experience in service process construction;
2.Possess data analysis capabilities, able to optimize services through data;
3.Have empathy for the rider community, be able to think from the rider's perspective, understand the actual needs and pain points of riders in the delivery fulfillment process, and possess strong problem-solving skills and innovative awareness.
4.Native-level proficiency in Portuguese and fluent in English (listening, speaking, reading, and writing).
岗位亮点：
1.Participate in and witness the rapid development of Meituan’s global delivery business, experience fast personal growth, collaborate with a diverse and international team, and enjoy excellent opportunities to deepen your skills and explore innovation.
2.Join a respectful, hardworking, and fun team that overcomes challenges and grows together quickly.
免责声明：
此信息由美团官网 (查看来源)审核并发布，我们转载该信息，仅出于传递更多就业招聘资讯、促进大学生及广大求职者就业之目的。该招聘职位信息的真实性、准确性、时效性及合法性均由原始发布方“美团官网”负责。我们作为信息转载平台，不构成求职建议，不涉及任何职业中介服务，不对其内容承担任何形式的保证责任。请用户在使用转载信息时保持审慎，自行判断并承担相应风险，求职请认准企业官方渠道！
