美团(meituan)招聘BPO Vendor Manager
招聘职位：
BPO Vendor Manager 搜索同类职位
部门介绍：
Keeta是全球领先的外卖平台美团旗下独立品牌，专注于国际市场的餐饮与商品即时配送服务，致力推进全球市场的创新发展，实践“帮大家吃得更好，生活更好”的公司使命。
不到一年，Keeta便成为中国香港外卖行业的领跑者。随后我们快速进入沙特阿拉伯，现已覆盖20余城。随着近期成功开拓卡塔尔、科威特和阿联酋，我们正带着同样的速度与创新前往中东更多国家和巴西。
岗位职责：
1.Outsourced Team Management & Performance Monitoring
Responsible for managing and coordinating with multiple outsourced service providers (BPOs), including daily communication, task execution, progress tracking, and business alignment.
Define and implement KPIs/SLAs, conduct regular operational reviews, and drive outsourced teams to achieve service quality and efficiency targets.
Monitor performance across different sites, identify operational risks, and proactively implement optimization measures.
2.Process & Service Standard Development
Review and standardize customer service workflows, scripts, and operating procedures (SOPs) to ensure consistent service experience.
Promote process digitization, automation, and tool adoption to improve overall efficiency and accuracy.
3.Training & Quality Assurance
Collaborate with business teams to design and implement training programs, supporting capability building for outsourced teams.
Establish or supervise quality assurance mechanisms to ensure service quality and compliance of outsourced teams.
任职要求：
1.Highly responsible with a steadfast commitment to achieving goals and delivering results.
2.Strong learning ability, with a willingness to continuously acquire new skills and adapt to changing business environments.
3.Positive team contributor, supporting colleagues and enhancing team effectiveness through exceptional communication skills.
4.Native-level proficiency in Portuguese and fluent in English (listening, speaking, reading, and writing).
5.Experience in merchant operation support is an advantage.
岗位亮点：
1.Participate in and witness the rapid development of Meituan’s global delivery business, experience fast personal growth, collaborate with a diverse and international team, and enjoy excellent opportunities to deepen your skills and explore innovation.
2.Join a respectful, hardworking, and fun team that overcomes challenges and grows together quickly.
Keeta是全球领先的外卖平台美团旗下独立品牌，专注于国际市场的餐饮与商品即时配送服务，致力推进全球市场的创新发展，实践“帮大家吃得更好，生活更好”的公司使命。
不到一年，Keeta便成为中国香港外卖行业的领跑者。随后我们快速进入沙特阿拉伯，现已覆盖20余城。随着近期成功开拓卡塔尔、科威特和阿联酋，我们正带着同样的速度与创新前往中东更多国家和巴西。
岗位职责：
1.Outsourced Team Management & Performance Monitoring
Responsible for managing and coordinating with multiple outsourced service providers (BPOs), including daily communication, task execution, progress tracking, and business alignment.
Define and implement KPIs/SLAs, conduct regular operational reviews, and drive outsourced teams to achieve service quality and efficiency targets.
Monitor performance across different sites, identify operational risks, and proactively implement optimization measures.
2.Process & Service Standard Development
Review and standardize customer service workflows, scripts, and operating procedures (SOPs) to ensure consistent service experience.
Promote process digitization, automation, and tool adoption to improve overall efficiency and accuracy.
3.Training & Quality Assurance
Collaborate with business teams to design and implement training programs, supporting capability building for outsourced teams.
Establish or supervise quality assurance mechanisms to ensure service quality and compliance of outsourced teams.
任职要求：
1.Highly responsible with a steadfast commitment to achieving goals and delivering results.
2.Strong learning ability, with a willingness to continuously acquire new skills and adapt to changing business environments.
3.Positive team contributor, supporting colleagues and enhancing team effectiveness through exceptional communication skills.
4.Native-level proficiency in Portuguese and fluent in English (listening, speaking, reading, and writing).
5.Experience in merchant operation support is an advantage.
岗位亮点：
1.Participate in and witness the rapid development of Meituan’s global delivery business, experience fast personal growth, collaborate with a diverse and international team, and enjoy excellent opportunities to deepen your skills and explore innovation.
2.Join a respectful, hardworking, and fun team that overcomes challenges and grows together quickly.
免责声明：
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