美团招聘Quality Assurance Partner
招聘职位：
Quality Assurance Partner 搜索同类职位
部门介绍：
Keeta, the international subsidiary of Meituan—the global delivery giant—is on a mission to revolutionize food and consumer product delivery worldwide. With our core belief: "We help people eat better, live better," we're taking innovation to the global stage!
岗位职责：
岗位职责:
Quality system tools implementation:
Work with other function team to implement tools in global scale to support quality system to be able to scalable and localize such as transaction monitoring tool, coaching tool.DSAT analysis etc…
Regulation on Transaction monitoring:
Maintain quality standard to ensure the ability to drive for customer experience and business adherence and develop corresponding policy to ensure the effectiveness.
Close with business and drive the change
Understand the overall service operation performance status combine opportunity in customer journey to identify key area and drive the change to enhance customer experience with targeted quality audit approach
Stay connected with regional team:
Work close with regional team and provide quality intelligence from global perspective
任职要求：
岗位基本要求:
Proven experience (at least 3+ years) in quality manager or senior quality assurance role, preferably within a contact center environment
Fluency in both Arabic & English. Mandarin would be an advantage.
Strong understanding of quality assurance methodologies and best practices in Customer Service.
Experience of work with cross function team and projects
Excellent communication and interpersonal skills for delivering constructive feedback.
Ability to work independently and collaboratively in a fast-paced environment.
A genuine passion for delivering exceptional customer experience.
岗位亮点：
岗位亮点:
Join us in shaping the future of Keeta's offshore strategic initiatives! As a key player, you will have the unique opportunity to contribute to the foundational blueprint of our operations while exploring innovative directions for business development.
Collaborate alongside top-tier professionals from around the globe, working together to create impactful strategies that will define our success in new markets. Your insights and expertise will be instrumental in designing a roadmap that not only meets our goals but also elevates the customer experience.
We look forward to welcoming you to our team and embarking on this exciting journey together!
Keeta, the international subsidiary of Meituan—the global delivery giant—is on a mission to revolutionize food and consumer product delivery worldwide. With our core belief: "We help people eat better, live better," we're taking innovation to the global stage!
岗位职责：
岗位职责:
Quality system tools implementation:
Work with other function team to implement tools in global scale to support quality system to be able to scalable and localize such as transaction monitoring tool, coaching tool.DSAT analysis etc…
Regulation on Transaction monitoring:
Maintain quality standard to ensure the ability to drive for customer experience and business adherence and develop corresponding policy to ensure the effectiveness.
Close with business and drive the change
Understand the overall service operation performance status combine opportunity in customer journey to identify key area and drive the change to enhance customer experience with targeted quality audit approach
Stay connected with regional team:
Work close with regional team and provide quality intelligence from global perspective
任职要求：
岗位基本要求:
Proven experience (at least 3+ years) in quality manager or senior quality assurance role, preferably within a contact center environment
Fluency in both Arabic & English. Mandarin would be an advantage.
Strong understanding of quality assurance methodologies and best practices in Customer Service.
Experience of work with cross function team and projects
Excellent communication and interpersonal skills for delivering constructive feedback.
Ability to work independently and collaboratively in a fast-paced environment.
A genuine passion for delivering exceptional customer experience.
岗位亮点：
岗位亮点:
Join us in shaping the future of Keeta's offshore strategic initiatives! As a key player, you will have the unique opportunity to contribute to the foundational blueprint of our operations while exploring innovative directions for business development.
Collaborate alongside top-tier professionals from around the globe, working together to create impactful strategies that will define our success in new markets. Your insights and expertise will be instrumental in designing a roadmap that not only meets our goals but also elevates the customer experience.
We look forward to welcoming you to our team and embarking on this exciting journey together!
免责声明：
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