美团(meituan)招聘骑手培训专家/Rider Training
招聘职位：
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部门介绍：
Keeta是全球领先的外卖平台美团旗下独立品牌，专注于国际市场的餐饮与商品即时配送服务，致力推进全球市场的创新发展，实践“帮大家吃得更好，生活更好”的公司使命。仅用一年时间，Keeta已成为香港市场的行业领导者。随着我们持续向沙特阿拉伯扩张，Keeta创下了17天内在5座城市上线的惊人成绩，让阿拉伯世界见证中国速度！Keeta为您提供激动人心的机会，加入这场正在重塑配送与零售未来的变革之旅。加入Keeta，探索世界。
岗位职责：
1. 以骑手入职培训通过率、客户投诉率、客户满意度、骑手服务准时率为目标导向来设计与优化骑手培训体系。包含制定入职培训、常规培训及复训的整体规划与节奏；明确每个培训模块的目标、内容、形式及评估方式；结合外卖行业最佳实践，持续迭代培训大纲。
2. 定期开展骑手培训，宣导规则更新或者骑手日常行为准则，管理骑手装备等服务资产，确保日常运营，同时维护Keeta品牌形象
3. 组织实施培训落地计划，包含编制培训计划，包含培训课表、讲师安排、场地及线上工具；统筹线上线下培训班型、实操模拟等环节设计；确保培训内容丰富且可执行。
4. 培训内容开发与管理包含：应用操作（骑手APP功能演示、接单流程、异常反馈），合规要求：身份审核、车辆及安全证件、红线行为界定；服务体验：沟通话术、着装礼仪、礼貌用语、服务SOP、客户取餐准时率；安全与履约：交通安全、食品保护；奖惩机制：通过率与骑手考核挂钩、违规处罚流程、激励奖励方案。
5. 设计考核测试，包含闭卷/线上测验、模拟演练、实操观察；汇总培训反馈、课堂评分、运营数据，形成月度/季度分析报告，推动改进。
6. 跨部门协作与推进，与履约体验运营、3PL管理、客服等团队紧密协作，快速响应业务需求，推进各地培训落地；培养内部培训师团队（Rider Trainer/Patroller），提升培训覆盖能力。
1. Design and optimize the rider training system with key metrics-driven goals—new hire training pass rate, customer complaint rate, customer satisfaction, and rider on-time service rate. Develop overall plans and pacing for onboarding training, regular training, and refresher courses. Define objectives, content, delivery formats, and evaluation methods for each training module.
2. Regularly conduct rider training, promote rule updates or daily behavior guidelines for riders, manage rider equipment and other service assets, ensure daily operations, and maintain Keeta brand image
3. Organize and implement training roll-out plans. Prepare detailed training schedules, assign instructors, secure venues, and set up online tools. Coordinate design of online and offline class formats, hands-on simulations, and other learning activities. Training contents include Application operations, Compliance requirements, Service experience, Safety and fulfillment, and Reward and penalty mechanisms.
4. Design assessments and evaluations. Create closed-book and online quizzes, simulation drills, and practical observation checklists. Collect training feedback, class ratings, and operational performance data. Produce monthly and quarterly analysis reports to identify gaps and drive continuous improvement.
5. Drive cross-functional collaboration and training expansion. Partner closely with fulfillment-experience operations, 3PL management, and customer-service teams to respond rapidly to business needs. Manage regional roll-out of training programs. Cultivate and certify an internal trainer (Rider Trainers/Patrollers) to scale training coverage.
6. Cross-departmental collaboration and promotion, close cooperation with teams such as experience operation, 3PL management, customer service, etc., to quickly respond to business needs and promote the implementation of training in various regions; Develop an internal team of trainers (Rider Trainer/Patroller) to enhance training coverage.
任职要求：
1. 本科及以上学历，培训、物流管理或相关专业优先；
2. 3年以上外卖／快递／物流行业培训或运营经验，其中至少1年外卖骑手管理经验，具有当地经验者优先；
3. 熟悉骑手运营全流程，了解行业合规及安全标准；
4. 擅长培训需求调研、课程设计、视频等多媒体开发；
5. 数据敏感度高，能运用分析工具进行KPI分析与可视化；
6. 优秀的表达与演讲能力，善于调动课堂氛围；
7. 较强的跨部门沟通及项目推进能力，积极主动；
8. 英语/阿拉伯语/印地语能力良好，能够支持国际化团队协作。
1. Bachelor's degree or higher, preferably in Training, Logistics Management, or a related discipline.
2. Minimum of 3 years' training or operations experience in food delivery, express delivery, or logistics; at least 1 year managing delivery riders. Local market experience is a plus.
3. Deep understanding of end-to-end rider operations, compliance requirements, and safety standards.
4. Expertise in training-needs analysis, curriculum design, and multimedia development
5. High data sensitivity, proficient in analytical tools for KPI analysis and data visualization.
6. Exceptional verbal communication and presentation skills, with the ability to energize and engage a classroom.
7. Strong cross-departmental communication, project-management skills, resilience under pressure, and a proactive mindset.
8. Good command of English/Arabic/Hindi to support collaboration with international teams.
岗位亮点：
1. 参与美团战略级出海业务，与全球优秀玩家正面交手；
2. 从0到1开拓新市场，体验创业激情；
3. 拥抱广阔的业务战场，有足够的空间和灵活度发挥你的才能，实现职业生涯快速成长；
4. 拓宽全球视野，和多元化团队一起协作。
1. Participate in Meituan's strategic overseas business and engage directly with top global players.
2. Develop new markets from 0 to 1 and experience the passion of entrepreneurship.
3. Embrace a vast business battlefield with ample space and flexibility to showcase your talents and achieve rapid career growth.
4. Broaden your global perspective and collaborate with a diverse team.
Keeta是全球领先的外卖平台美团旗下独立品牌，专注于国际市场的餐饮与商品即时配送服务，致力推进全球市场的创新发展，实践“帮大家吃得更好，生活更好”的公司使命。仅用一年时间，Keeta已成为香港市场的行业领导者。随着我们持续向沙特阿拉伯扩张，Keeta创下了17天内在5座城市上线的惊人成绩，让阿拉伯世界见证中国速度！Keeta为您提供激动人心的机会，加入这场正在重塑配送与零售未来的变革之旅。加入Keeta，探索世界。
岗位职责：
1. 以骑手入职培训通过率、客户投诉率、客户满意度、骑手服务准时率为目标导向来设计与优化骑手培训体系。包含制定入职培训、常规培训及复训的整体规划与节奏；明确每个培训模块的目标、内容、形式及评估方式；结合外卖行业最佳实践，持续迭代培训大纲。
2. 定期开展骑手培训，宣导规则更新或者骑手日常行为准则，管理骑手装备等服务资产，确保日常运营，同时维护Keeta品牌形象
3. 组织实施培训落地计划，包含编制培训计划，包含培训课表、讲师安排、场地及线上工具；统筹线上线下培训班型、实操模拟等环节设计；确保培训内容丰富且可执行。
4. 培训内容开发与管理包含：应用操作（骑手APP功能演示、接单流程、异常反馈），合规要求：身份审核、车辆及安全证件、红线行为界定；服务体验：沟通话术、着装礼仪、礼貌用语、服务SOP、客户取餐准时率；安全与履约：交通安全、食品保护；奖惩机制：通过率与骑手考核挂钩、违规处罚流程、激励奖励方案。
5. 设计考核测试，包含闭卷/线上测验、模拟演练、实操观察；汇总培训反馈、课堂评分、运营数据，形成月度/季度分析报告，推动改进。
6. 跨部门协作与推进，与履约体验运营、3PL管理、客服等团队紧密协作，快速响应业务需求，推进各地培训落地；培养内部培训师团队（Rider Trainer/Patroller），提升培训覆盖能力。
1. Design and optimize the rider training system with key metrics-driven goals—new hire training pass rate, customer complaint rate, customer satisfaction, and rider on-time service rate. Develop overall plans and pacing for onboarding training, regular training, and refresher courses. Define objectives, content, delivery formats, and evaluation methods for each training module.
2. Regularly conduct rider training, promote rule updates or daily behavior guidelines for riders, manage rider equipment and other service assets, ensure daily operations, and maintain Keeta brand image
3. Organize and implement training roll-out plans. Prepare detailed training schedules, assign instructors, secure venues, and set up online tools. Coordinate design of online and offline class formats, hands-on simulations, and other learning activities. Training contents include Application operations, Compliance requirements, Service experience, Safety and fulfillment, and Reward and penalty mechanisms.
4. Design assessments and evaluations. Create closed-book and online quizzes, simulation drills, and practical observation checklists. Collect training feedback, class ratings, and operational performance data. Produce monthly and quarterly analysis reports to identify gaps and drive continuous improvement.
5. Drive cross-functional collaboration and training expansion. Partner closely with fulfillment-experience operations, 3PL management, and customer-service teams to respond rapidly to business needs. Manage regional roll-out of training programs. Cultivate and certify an internal trainer (Rider Trainers/Patrollers) to scale training coverage.
6. Cross-departmental collaboration and promotion, close cooperation with teams such as experience operation, 3PL management, customer service, etc., to quickly respond to business needs and promote the implementation of training in various regions; Develop an internal team of trainers (Rider Trainer/Patroller) to enhance training coverage.
任职要求：
1. 本科及以上学历，培训、物流管理或相关专业优先；
2. 3年以上外卖／快递／物流行业培训或运营经验，其中至少1年外卖骑手管理经验，具有当地经验者优先；
3. 熟悉骑手运营全流程，了解行业合规及安全标准；
4. 擅长培训需求调研、课程设计、视频等多媒体开发；
5. 数据敏感度高，能运用分析工具进行KPI分析与可视化；
6. 优秀的表达与演讲能力，善于调动课堂氛围；
7. 较强的跨部门沟通及项目推进能力，积极主动；
8. 英语/阿拉伯语/印地语能力良好，能够支持国际化团队协作。
1. Bachelor's degree or higher, preferably in Training, Logistics Management, or a related discipline.
2. Minimum of 3 years' training or operations experience in food delivery, express delivery, or logistics; at least 1 year managing delivery riders. Local market experience is a plus.
3. Deep understanding of end-to-end rider operations, compliance requirements, and safety standards.
4. Expertise in training-needs analysis, curriculum design, and multimedia development
5. High data sensitivity, proficient in analytical tools for KPI analysis and data visualization.
6. Exceptional verbal communication and presentation skills, with the ability to energize and engage a classroom.
7. Strong cross-departmental communication, project-management skills, resilience under pressure, and a proactive mindset.
8. Good command of English/Arabic/Hindi to support collaboration with international teams.
岗位亮点：
1. 参与美团战略级出海业务，与全球优秀玩家正面交手；
2. 从0到1开拓新市场，体验创业激情；
3. 拥抱广阔的业务战场，有足够的空间和灵活度发挥你的才能，实现职业生涯快速成长；
4. 拓宽全球视野，和多元化团队一起协作。
1. Participate in Meituan's strategic overseas business and engage directly with top global players.
2. Develop new markets from 0 to 1 and experience the passion of entrepreneurship.
3. Embrace a vast business battlefield with ample space and flexibility to showcase your talents and achieve rapid career growth.
4. Broaden your global perspective and collaborate with a diverse team.
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