美团招聘Training Partner-Customer Service Center
招聘职位：
Training Partner-Customer Service Center 搜索同类职位
部门介绍：
Keeta, the international subsidiary of Meituan—the global delivery giant—is on a mission to revolutionize food and consumer product delivery worldwide. With our core belief: "We help people eat better, live better," we're taking innovation to the global stage!
岗位职责：
负责客服中心员工的业务知识、流程及技能培训，确保培训内容的有效传达与落地；
设计、开发和优化培训课程及教材，参与培训流程的设计与标准化管理；
组织并实施新员工入职培训、在岗技能提升培训等各类培训项目；
跟踪和评估培训期员工的绩效表现，收集并反馈学员在培训期内的学习与工作表现，协助制定改进措施；
定期对培训材料进行本地化调整和内容更新，协助知识库的建设与维护；
为一线客服人员提供疑难问题解答和业务支持，帮助其快速提升服务能力；
统计、分析培训相关数据（如通过率、满意度等），输出培训效果分析报告，为持续培训优化提供依据；
与运营、质检、HR等相关部门密切合作，协同推进培训相关项目，确保培训与业务紧密结合；
宣导公司客户服务标准和流程，提升客服团队服务一致性和专业度；
完成团队交办的其他培训相关工作。
Deliver business knowledge, processes, and skills training to customer service center staff, ensuring effective communication and implementation of training content.
Design, develop, and optimize training courses and materials; participate in the design and standardization of training processes.
Organize and implement various training programs, including new employee onboarding and on-the-job skill enhancement training.
Track and evaluate the performance of employees during the training period, collect and provide feedback on their learning and work performance, and assist in formulating improvement measures.
Regularly localize and update training materials to meet the needs of different regions and business lines; assist in building and maintaining the knowledge base.
Provide support and answer questions for frontline customer service staff, helping them quickly improve their service capabilities.
Collect, analyze, and report on training-related data (such as pass rates, satisfaction, etc.) to support continuous training improvement.
Collaborate closely with other departments (such as Operations, Quality Assurance, HR, etc.) to ensure successful implementation of training projects.
Promote company customer service standards and processes to enhance the professionalism and consistency of the service team.
Complete other training-related tasks assigned by the team.
任职要求：
本科及以上学历，有客服中心或相关培训经验者优先；
具备优秀的表达能力、沟通能力和组织协调能力；
有较强的学习能力和团队合作精神；
熟练掌握葡萄牙语（听、说、读、写），能够作为工作语言进行培训和沟通；
同时具备英语能力者优先；
熟悉客户服务流程，有跨文化沟通经验者优先
岗位亮点：
与多个部门密切合作，例如运营、招聘、培训和技术团队。你将能够与不同职能团队一起工作，协同优化公司整体的运营流程，共同与Keeta走向全球
You will work closely with multiple departments, such as operations, recruitment, training, and technical teams. This will allow you to collaborate with different functional teams to optimize the company’s overall operational processes and work together with Keeta to expand globally.
Keeta, the international subsidiary of Meituan—the global delivery giant—is on a mission to revolutionize food and consumer product delivery worldwide. With our core belief: "We help people eat better, live better," we're taking innovation to the global stage!
岗位职责：
负责客服中心员工的业务知识、流程及技能培训，确保培训内容的有效传达与落地；
设计、开发和优化培训课程及教材，参与培训流程的设计与标准化管理；
组织并实施新员工入职培训、在岗技能提升培训等各类培训项目；
跟踪和评估培训期员工的绩效表现，收集并反馈学员在培训期内的学习与工作表现，协助制定改进措施；
定期对培训材料进行本地化调整和内容更新，协助知识库的建设与维护；
为一线客服人员提供疑难问题解答和业务支持，帮助其快速提升服务能力；
统计、分析培训相关数据（如通过率、满意度等），输出培训效果分析报告，为持续培训优化提供依据；
与运营、质检、HR等相关部门密切合作，协同推进培训相关项目，确保培训与业务紧密结合；
宣导公司客户服务标准和流程，提升客服团队服务一致性和专业度；
完成团队交办的其他培训相关工作。
Deliver business knowledge, processes, and skills training to customer service center staff, ensuring effective communication and implementation of training content.
Design, develop, and optimize training courses and materials; participate in the design and standardization of training processes.
Organize and implement various training programs, including new employee onboarding and on-the-job skill enhancement training.
Track and evaluate the performance of employees during the training period, collect and provide feedback on their learning and work performance, and assist in formulating improvement measures.
Regularly localize and update training materials to meet the needs of different regions and business lines; assist in building and maintaining the knowledge base.
Provide support and answer questions for frontline customer service staff, helping them quickly improve their service capabilities.
Collect, analyze, and report on training-related data (such as pass rates, satisfaction, etc.) to support continuous training improvement.
Collaborate closely with other departments (such as Operations, Quality Assurance, HR, etc.) to ensure successful implementation of training projects.
Promote company customer service standards and processes to enhance the professionalism and consistency of the service team.
Complete other training-related tasks assigned by the team.
任职要求：
本科及以上学历，有客服中心或相关培训经验者优先；
具备优秀的表达能力、沟通能力和组织协调能力；
有较强的学习能力和团队合作精神；
熟练掌握葡萄牙语（听、说、读、写），能够作为工作语言进行培训和沟通；
同时具备英语能力者优先；
熟悉客户服务流程，有跨文化沟通经验者优先
岗位亮点：
与多个部门密切合作，例如运营、招聘、培训和技术团队。你将能够与不同职能团队一起工作，协同优化公司整体的运营流程，共同与Keeta走向全球
You will work closely with multiple departments, such as operations, recruitment, training, and technical teams. This will allow you to collaborate with different functional teams to optimize the company’s overall operational processes and work together with Keeta to expand globally.
免责声明：
此信息由美团官网 (查看来源)审核并发布，我们转载该信息，仅出于传递更多就业招聘资讯、促进大学生及广大求职者就业之目的。该招聘职位信息的真实性、准确性、时效性及合法性均由原始发布方“美团官网”负责。我们作为信息转载平台，不构成求职建议，不涉及任何职业中介服务，不对其内容承担任何形式的保证责任。请用户在使用转载信息时保持审慎，自行判断并承担相应风险，求职请认准企业官方渠道！
