美团(meituan)招聘Rider Quality and Experience Specialist (Training & Communication)
招聘职位：
Rider Quality and Experience Specialist (Training & Communication) 搜索同类职位
部门介绍：
Keeta是全球领先的外卖平台美团旗下独立品牌，专注于国际市场的餐饮与商品即时配送服务，致力推进全球市场的创新发展，实践“帮大家吃得更好，生活更好”的公司使命。
不到一年，Keeta便成为中国香港外卖行业的领跑者。随后我们快速进入沙特阿拉伯，现已覆盖20余城。随着近期成功开拓卡塔尔、科威特和阿联酋，我们正带着同样的速度与创新前往中东更多国家和巴西。
岗位职责：
1. Identifying pain points and problems faced by riders during the delivery process using feedback, surveys, and data analysis. Developing and implementing solutions to address these issues, drive process improvements, and optimize product features.
2. Developing and implementing training programs to address identified needs, and designing materials that support effective learning.
3. Creating and executing communication strategies that promote a positive Rider experience and ensure clear, effective communications through multiple channels such as regular rider forums, online/offline rider communities and inapp messages.
4. Plan and implement various forms of rider care and incentive activities to enhance riders' performance and experience in specific scenarios, as well as to improve courier satisfaction.
任职要求：
1. Bachelor degree or above, at least 3-5 years of related areas as operations of rider experience, rider support,training.
2. Strong organizational, communication skills and experience in transforming business knowledge into structured, visualized formats (e.g., diagrams, slides, videos) is a strong plus
3. Ability to multitask and prioritize tasks effectively in a fast-paced environment. Attention to detail and problem-solving skills.
4. Proficient in English,Arabic or Urdu.
岗位亮点：
International team and vision, rapid learning and growth opportunities, broad development space and the sense of accomplishment of opening new business.
Keeta是全球领先的外卖平台美团旗下独立品牌，专注于国际市场的餐饮与商品即时配送服务，致力推进全球市场的创新发展，实践“帮大家吃得更好，生活更好”的公司使命。
不到一年，Keeta便成为中国香港外卖行业的领跑者。随后我们快速进入沙特阿拉伯，现已覆盖20余城。随着近期成功开拓卡塔尔、科威特和阿联酋，我们正带着同样的速度与创新前往中东更多国家和巴西。
岗位职责：
1. Identifying pain points and problems faced by riders during the delivery process using feedback, surveys, and data analysis. Developing and implementing solutions to address these issues, drive process improvements, and optimize product features.
2. Developing and implementing training programs to address identified needs, and designing materials that support effective learning.
3. Creating and executing communication strategies that promote a positive Rider experience and ensure clear, effective communications through multiple channels such as regular rider forums, online/offline rider communities and inapp messages.
4. Plan and implement various forms of rider care and incentive activities to enhance riders' performance and experience in specific scenarios, as well as to improve courier satisfaction.
任职要求：
1. Bachelor degree or above, at least 3-5 years of related areas as operations of rider experience, rider support,training.
2. Strong organizational, communication skills and experience in transforming business knowledge into structured, visualized formats (e.g., diagrams, slides, videos) is a strong plus
3. Ability to multitask and prioritize tasks effectively in a fast-paced environment. Attention to detail and problem-solving skills.
4. Proficient in English,Arabic or Urdu.
岗位亮点：
International team and vision, rapid learning and growth opportunities, broad development space and the sense of accomplishment of opening new business.
免责声明：
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