美团(meituan)招聘Senior Specialist of Business Process Innovation(AI-Driven)
招聘职位：
Senior Specialist of Business Process Innovation(AI-Driven) 搜索同类职位
部门介绍：
Keeta是全球领先外卖平台美团旗下的独立品牌，肩负着“帮大家吃得更好，生活更好”的使命。依托美团深耕中国市场15年的技术与运营积淀，我们正引领全球餐饮与商品即时配送服务的创新与发展。
自2023年成立以来，Keeta始终扎根社区并创造价值。我们为用户提供可靠的外卖体验，以智慧技术助餐厅提升经营效率，在为骑手拓宽收入来源的同时，也充分提供安全保障措施。基于这份多方共赢、共同成长的理念，我们的业务已从中国香港稳步拓展至中东及巴西，并持续向世界迈进。
岗位职责：
1.Output service rules for the takeaway industry, including the user side, merchant side and rider side, to ensure a balanced experience on all three sides.
2. Design the whole chain service journey from AI customer service to manual customer service, including service routing, service layering, service risk control and etc..
3. Design takeaway journeys and scenarios in line with Saudi customers' habits, and output applicable service processes, solutions and communication tactics.
4. The design targets frontline customer service in the customer service center, ensuring that the process is clear, concise and easy to operate, and optimizing the process to improve customer service resolution.
5. Analyze service data and customer voices, continuously discover user pain points, and feedback to business improvement to reduce the occurrence of problems.
任职要求：
1. Understand the takeaway industry and the current market demand, know the service rules of customer, merchant and rider.
2. Experienced in service process design, and have insignt in full service journey customer experience management
3. Have strong data analysis ability, problem insight and communication and collaboration skills, clear thinking, can accurately recognize the problem and propose improvement programs.
4. have a sense of service, able to think customer-centered.
5. Have rigorous and practical work attitude, strong sense of responsibility, can accept cross-country travel.
6. Have experience in the Middle East market, Arabic and English can be used as working languages.
7. Proficient in AI tools (e.g., ChatGPT, Copilot, or equivalent); able to integrate AI into daily workflows to drive tangible efficiency gains.
8. Proactively explores new AI tools; strong AI learning
岗位亮点：
1. Manage complex business operations, leading a large multi-regional agent workforce across multiple locations in the Middle East.
2. Rich opportunities for business collaboration, focus on experience, and deeply participate in the formulation and optimization of business strategies.
3. A good organizational atmosphere, easy collaboration, rich opportunities for cross national and cross-cultural learning and exchange.
4. Full AI toolkit at your fingertips — you won't just use AI; you'll define what AI-driven operations look like in your market.
5. Pioneer AI-enhanced workflows with cutting-edge tools, shaping the future of your function.
Keeta是全球领先外卖平台美团旗下的独立品牌，肩负着“帮大家吃得更好，生活更好”的使命。依托美团深耕中国市场15年的技术与运营积淀，我们正引领全球餐饮与商品即时配送服务的创新与发展。
自2023年成立以来，Keeta始终扎根社区并创造价值。我们为用户提供可靠的外卖体验，以智慧技术助餐厅提升经营效率，在为骑手拓宽收入来源的同时，也充分提供安全保障措施。基于这份多方共赢、共同成长的理念，我们的业务已从中国香港稳步拓展至中东及巴西，并持续向世界迈进。
岗位职责：
1.Output service rules for the takeaway industry, including the user side, merchant side and rider side, to ensure a balanced experience on all three sides.
2. Design the whole chain service journey from AI customer service to manual customer service, including service routing, service layering, service risk control and etc..
3. Design takeaway journeys and scenarios in line with Saudi customers' habits, and output applicable service processes, solutions and communication tactics.
4. The design targets frontline customer service in the customer service center, ensuring that the process is clear, concise and easy to operate, and optimizing the process to improve customer service resolution.
5. Analyze service data and customer voices, continuously discover user pain points, and feedback to business improvement to reduce the occurrence of problems.
任职要求：
1. Understand the takeaway industry and the current market demand, know the service rules of customer, merchant and rider.
2. Experienced in service process design, and have insignt in full service journey customer experience management
3. Have strong data analysis ability, problem insight and communication and collaboration skills, clear thinking, can accurately recognize the problem and propose improvement programs.
4. have a sense of service, able to think customer-centered.
5. Have rigorous and practical work attitude, strong sense of responsibility, can accept cross-country travel.
6. Have experience in the Middle East market, Arabic and English can be used as working languages.
7. Proficient in AI tools (e.g., ChatGPT, Copilot, or equivalent); able to integrate AI into daily workflows to drive tangible efficiency gains.
8. Proactively explores new AI tools; strong AI learning
岗位亮点：
1. Manage complex business operations, leading a large multi-regional agent workforce across multiple locations in the Middle East.
2. Rich opportunities for business collaboration, focus on experience, and deeply participate in the formulation and optimization of business strategies.
3. A good organizational atmosphere, easy collaboration, rich opportunities for cross national and cross-cultural learning and exchange.
4. Full AI toolkit at your fingertips — you won't just use AI; you'll define what AI-driven operations look like in your market.
5. Pioneer AI-enhanced workflows with cutting-edge tools, shaping the future of your function.
免责声明：
此信息由美团官网 (查看来源)审核并发布，我们转载该信息，仅出于传递更多就业招聘资讯、促进大学生及广大求职者就业之目的。该招聘职位信息的真实性、准确性、时效性及合法性均由原始发布方“美团官网”负责。我们作为信息转载平台，不构成求职建议，不涉及任何职业中介服务，不对其内容承担任何形式的保证责任。请用户在使用转载信息时保持审慎，自行判断并承担相应风险，求职请认准企业官方渠道！