美团(meituan)招聘Customer Service Representative
招聘职位：
Customer Service Representative 搜索同类职位
部门介绍：
Keeta是全球领先的外卖平台美团旗下独立品牌，专注于国际市场的餐饮与商品即时配送服务，致力推进全球市场的创新发展，实践“帮大家吃得更好，生活更好”的公司使命。
我们于2023年从中国香港起步，不到一年便成为当地行业的领跑者。紧接着，我们在2024年快速进入沙特阿拉伯，现已覆盖20余城。2025年我们继续提速，在短短40天内接连开拓卡塔尔、科威特和阿联酋。随后我们登陆巴西，以桑托斯和圣维森特为试点，于圣保罗正式启动，并向更多目的地迈进。
岗位职责：
-Handle customer inquiries and complaints via phone, chat, email or any other channel that Keeta deems fit for providing support to our customers (Customers/Riders/Merchants).
-Provide detailed information about our products and services.
-Assist customers with order placement, modifications, and cancellations.
-Track and monitor delivery statuses, and coordinate with logistics, Sales, Tech/Product or any relevant Keeta departments to ensure timely deliveries.
-Resolve any issues related to delivery, payment, or service dissatisfaction.
-Maintain a high level of professionalism and brand alignment in all interactions.
-Collect and report customer feedback to the management team to improve service quality.
-Participate in training sessions to stay updated on product or policy changes.
-Willingness to work in shifts that could be scheduled during a 24 hour window.
任职要求：
-Bachelor's degree required; recent graduates are encouraged to apply.
-0-1 years of experience; fresh graduates with no prior experience are welcome.
-Saudi national.
-Fluent in both Arabic and English, with excellent communication skills.
-Preferred typing skills of 40 WPM
-Ability to multi-task, prioritize, and manage time effectively.
-Strong problem-solving skills and a customer-focused attitude.
岗位亮点：
At Keeta, we foster an innovative and collaborative environment that values creativity and teamwork. We embrace a rich diversity of cultures and perspectives, empowering you to make an impact.
Keeta是全球领先的外卖平台美团旗下独立品牌，专注于国际市场的餐饮与商品即时配送服务，致力推进全球市场的创新发展，实践“帮大家吃得更好，生活更好”的公司使命。
我们于2023年从中国香港起步，不到一年便成为当地行业的领跑者。紧接着，我们在2024年快速进入沙特阿拉伯，现已覆盖20余城。2025年我们继续提速，在短短40天内接连开拓卡塔尔、科威特和阿联酋。随后我们登陆巴西，以桑托斯和圣维森特为试点，于圣保罗正式启动，并向更多目的地迈进。
岗位职责：
-Handle customer inquiries and complaints via phone, chat, email or any other channel that Keeta deems fit for providing support to our customers (Customers/Riders/Merchants).
-Provide detailed information about our products and services.
-Assist customers with order placement, modifications, and cancellations.
-Track and monitor delivery statuses, and coordinate with logistics, Sales, Tech/Product or any relevant Keeta departments to ensure timely deliveries.
-Resolve any issues related to delivery, payment, or service dissatisfaction.
-Maintain a high level of professionalism and brand alignment in all interactions.
-Collect and report customer feedback to the management team to improve service quality.
-Participate in training sessions to stay updated on product or policy changes.
-Willingness to work in shifts that could be scheduled during a 24 hour window.
任职要求：
-Bachelor's degree required; recent graduates are encouraged to apply.
-0-1 years of experience; fresh graduates with no prior experience are welcome.
-Saudi national.
-Fluent in both Arabic and English, with excellent communication skills.
-Preferred typing skills of 40 WPM
-Ability to multi-task, prioritize, and manage time effectively.
-Strong problem-solving skills and a customer-focused attitude.
岗位亮点：
At Keeta, we foster an innovative and collaborative environment that values creativity and teamwork. We embrace a rich diversity of cultures and perspectives, empowering you to make an impact.
免责声明：
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