美团(meituan)招聘骑手支援经理（Rider Support Manager）
招聘职位：
骑手支援经理（Rider Support Manager） 搜索同类职位
部门介绍：
Keeta是全球领先外卖平台美团旗下的独立品牌，肩负着“帮大家吃得更好，生活更好”的使命。依托美团深耕中国市场15年的技术与运营积淀，我们正引领全球餐饮与商品即时配送服务的创新与发展。
自2023年成立以来，Keeta始终扎根社区并创造价值。我们为用户提供可靠的外卖体验，以智慧技术助餐厅提升经营效率，在为骑手拓宽收入来源的同时，也充分提供安全保障措施。基于这份多方共赢、共同成长的理念，我们的业务已从中国香港稳步拓展至中东及巴西，并持续向世界迈进。
岗位职责：
1. Team Management and Performance Strategy
Manage and develop the delivery operations support team, translating logistics strategies into structured action plans and milestones. Responsible for setting clear priorities and resource allocation, establishing and monitoring Key Performance Indicators (KPIs), guiding the team in structured problem-solving and decision-making, and ensuring the team consistently achieves its goals.
2. Compliance Governance and Service Quality Control
Fully responsible for end-to-end behavior management and compliance system construction for delivery personnel, including handling violations, grievance management, and quality standard setting. Proactively identify operational risks, monitor delivery service performance, and ensure high compliance and high-quality service delivery from the delivery team.
3. Delivery Personnel Empowerment and Experience Management
Design and implement a full lifecycle management plan for delivery personnel, covering training systems, communication mechanisms, equipment configuration, and engagement enhancement projects. Dedicated to optimizing the delivery personnel's work experience and improving delivery personnel satisfaction, thereby indirectly improving end-user satisfaction.
4. Operational Process Optimization and Product Collaboration
Understand operational pain points and lead continuous improvement (CI) initiatives. Collaborate closely with product and technology teams to drive system function optimization, workflow reshaping, and the implementation of automation tools to improve operational efficiency through technological means.
5. Cross-Departmental Collaboration and Emergency Response
As the representative of the logistics team, establish efficient collaboration mechanisms with cross-functional departments such as customer service, security, and legal. Lead structured responses to delivery-related emergencies and escalation issues, ensuring timely risk reporting and proper resolution.
6. Data-Driven Decision Making
Collaborate with the analytics team to establish a comprehensive data monitoring system. Utilize data insights to analyze the current operational status, accurately pinpoint efficiency bottlenecks and experience shortcomings, ensure that all operational strategies are aligned with business objectives, and achieve refined operational management.
任职要求：
Bachelor's degree in Business Administration, Logistics, Statistics, Data Analytics, or related disciplines
4–5 years of experience in logistics, operations, last-mile delivery, or related fields, with 2 years of team management and/or project management experience preferred
Proven ability to translate business objectives into actionable plans, establish and monitor KPIs, and successfully achieve defined performance targets.
Strong stakeholder management and cross-functional collaboration skills
Ability to operate effectively in fast-paced and ambiguous environments
Hands-on SQL experience with strong data analysis capability
Proficient in written and spoken Mandarin, Cantonese, and English
岗位亮点：
Be part of a fast-growing platform shaping the future of last-mile delivery
High ownership role with real impact on business performance and courier experience
Work in a dynamic, fast-paced environment where ideas turn into action quickly
Accelerated career growth for high performers who deliver results
Keeta是全球领先外卖平台美团旗下的独立品牌，肩负着“帮大家吃得更好，生活更好”的使命。依托美团深耕中国市场15年的技术与运营积淀，我们正引领全球餐饮与商品即时配送服务的创新与发展。
自2023年成立以来，Keeta始终扎根社区并创造价值。我们为用户提供可靠的外卖体验，以智慧技术助餐厅提升经营效率，在为骑手拓宽收入来源的同时，也充分提供安全保障措施。基于这份多方共赢、共同成长的理念，我们的业务已从中国香港稳步拓展至中东及巴西，并持续向世界迈进。
岗位职责：
1. Team Management and Performance Strategy
Manage and develop the delivery operations support team, translating logistics strategies into structured action plans and milestones. Responsible for setting clear priorities and resource allocation, establishing and monitoring Key Performance Indicators (KPIs), guiding the team in structured problem-solving and decision-making, and ensuring the team consistently achieves its goals.
2. Compliance Governance and Service Quality Control
Fully responsible for end-to-end behavior management and compliance system construction for delivery personnel, including handling violations, grievance management, and quality standard setting. Proactively identify operational risks, monitor delivery service performance, and ensure high compliance and high-quality service delivery from the delivery team.
3. Delivery Personnel Empowerment and Experience Management
Design and implement a full lifecycle management plan for delivery personnel, covering training systems, communication mechanisms, equipment configuration, and engagement enhancement projects. Dedicated to optimizing the delivery personnel's work experience and improving delivery personnel satisfaction, thereby indirectly improving end-user satisfaction.
4. Operational Process Optimization and Product Collaboration
Understand operational pain points and lead continuous improvement (CI) initiatives. Collaborate closely with product and technology teams to drive system function optimization, workflow reshaping, and the implementation of automation tools to improve operational efficiency through technological means.
5. Cross-Departmental Collaboration and Emergency Response
As the representative of the logistics team, establish efficient collaboration mechanisms with cross-functional departments such as customer service, security, and legal. Lead structured responses to delivery-related emergencies and escalation issues, ensuring timely risk reporting and proper resolution.
6. Data-Driven Decision Making
Collaborate with the analytics team to establish a comprehensive data monitoring system. Utilize data insights to analyze the current operational status, accurately pinpoint efficiency bottlenecks and experience shortcomings, ensure that all operational strategies are aligned with business objectives, and achieve refined operational management.
任职要求：
Bachelor's degree in Business Administration, Logistics, Statistics, Data Analytics, or related disciplines
4–5 years of experience in logistics, operations, last-mile delivery, or related fields, with 2 years of team management and/or project management experience preferred
Proven ability to translate business objectives into actionable plans, establish and monitor KPIs, and successfully achieve defined performance targets.
Strong stakeholder management and cross-functional collaboration skills
Ability to operate effectively in fast-paced and ambiguous environments
Hands-on SQL experience with strong data analysis capability
Proficient in written and spoken Mandarin, Cantonese, and English
岗位亮点：
Be part of a fast-growing platform shaping the future of last-mile delivery
High ownership role with real impact on business performance and courier experience
Work in a dynamic, fast-paced environment where ideas turn into action quickly
Accelerated career growth for high performers who deliver results
免责声明：
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