美团(meituan)招聘Senior Specialist of Business Process Innovation (AI-Driven)
招聘职位：
Senior Specialist of Business Process Innovation (AI-Driven) 搜索同类职位
部门介绍：
Keeta是全球领先外卖平台美团旗下的独立品牌，肩负着“帮大家吃得更好，生活更好”的使命。依托美团深耕中国市场15年的技术与运营积淀，我们正引领全球餐饮与商品即时配送服务的创新与发展。
自2023年成立以来，Keeta始终扎根社区并创造价值。我们为用户提供可靠的外卖体验，以智慧技术助餐厅提升经营效率，在为骑手拓宽收入来源的同时，也充分提供安全保障措施。基于这份多方共赢、共同成长的理念，我们的业务已从中国香港稳步拓展至中东及巴西，并持续向世界迈进。
岗位职责：
Process Optimization and Digital Transformation
Diagnosed pain points in existing customer service workflows, designed and drove implementation of optimization initiatives
Led digital migration and online transformation of customer service systems (e.g., ticketing system, knowledge base)
Collaborated with product and R&D teams to develop automation tools, reducing manual intervention
Operations Strategy and Data Analytics
Analyzed core metrics such as service efficiency and customer satisfaction using data modeling.
Delivered periodic business insights reports and formulated quantifiable operational improvement strategies
Designed localized service processes and SOPs tailored to the Middle East market characteristics
Cross-Regional Collaboration
Served as the BPI liaison, coordinating with local teams in the Middle East to pilot and implement process improvements
Conducted regular overseas business research to identify opportunities for enhancing cross-cultural service delivery
任职要求：
Bachelor’s degree or higher, with 3+ years of experience in BPI or process optimization (preferably in the customer service industry)
Proficient in English and Urdu as a working language(proof required: CET-6, IELTS 6.5, TOEFL 90+, or assessed through full English interview)
Skilled in at least one data analysis tool (SQL, Python)
Willing to accept long-term assignments in the Middle East (e.g., United Arab Emirates or Pakistan)
Proficient in AI tools (e.g., ChatGPT, Copilot, or equivalent); able to integrate AI into daily workflows to drive tangible efficiency gains.
Proactively explores new AI tools; strong AI learning mindset — comfortable experimenting and documenting best practices in real business contexts.
岗位亮点：
1. Capable of diving deep into business systems to drive design
2. Data-driven and powered by Voice of Customer to optimize business operations
3. Cross-functionally collaborates with multiple international teams, with proven international business experience
4. Experienced in greenfield market entry and scaling new business initiatives
5. Full AI toolkit at your fingertips — you won't just use AI; you'll define what AI-driven operations look like in your market.
6. Pioneer AI-enhanced workflows with cutting-edge tools, shaping the future of your function.
Keeta是全球领先外卖平台美团旗下的独立品牌，肩负着“帮大家吃得更好，生活更好”的使命。依托美团深耕中国市场15年的技术与运营积淀，我们正引领全球餐饮与商品即时配送服务的创新与发展。
自2023年成立以来，Keeta始终扎根社区并创造价值。我们为用户提供可靠的外卖体验，以智慧技术助餐厅提升经营效率，在为骑手拓宽收入来源的同时，也充分提供安全保障措施。基于这份多方共赢、共同成长的理念，我们的业务已从中国香港稳步拓展至中东及巴西，并持续向世界迈进。
岗位职责：
Process Optimization and Digital Transformation
Diagnosed pain points in existing customer service workflows, designed and drove implementation of optimization initiatives
Led digital migration and online transformation of customer service systems (e.g., ticketing system, knowledge base)
Collaborated with product and R&D teams to develop automation tools, reducing manual intervention
Operations Strategy and Data Analytics
Analyzed core metrics such as service efficiency and customer satisfaction using data modeling.
Delivered periodic business insights reports and formulated quantifiable operational improvement strategies
Designed localized service processes and SOPs tailored to the Middle East market characteristics
Cross-Regional Collaboration
Served as the BPI liaison, coordinating with local teams in the Middle East to pilot and implement process improvements
Conducted regular overseas business research to identify opportunities for enhancing cross-cultural service delivery
任职要求：
Bachelor’s degree or higher, with 3+ years of experience in BPI or process optimization (preferably in the customer service industry)
Proficient in English and Urdu as a working language(proof required: CET-6, IELTS 6.5, TOEFL 90+, or assessed through full English interview)
Skilled in at least one data analysis tool (SQL, Python)
Willing to accept long-term assignments in the Middle East (e.g., United Arab Emirates or Pakistan)
Proficient in AI tools (e.g., ChatGPT, Copilot, or equivalent); able to integrate AI into daily workflows to drive tangible efficiency gains.
Proactively explores new AI tools; strong AI learning mindset — comfortable experimenting and documenting best practices in real business contexts.
岗位亮点：
1. Capable of diving deep into business systems to drive design
2. Data-driven and powered by Voice of Customer to optimize business operations
3. Cross-functionally collaborates with multiple international teams, with proven international business experience
4. Experienced in greenfield market entry and scaling new business initiatives
5. Full AI toolkit at your fingertips — you won't just use AI; you'll define what AI-driven operations look like in your market.
6. Pioneer AI-enhanced workflows with cutting-edge tools, shaping the future of your function.
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