美团(meituan)招聘Picker Operations Specialist
招聘职位：
Picker Operations Specialist 搜索同类职位
部门介绍：
Keeta是全球领先外卖平台美团旗下的独立品牌，肩负着“帮大家吃得更好，生活更好”的使命。依托美团深耕中国市场15年的技术与运营积淀，我们正引领全球餐饮与商品即时配送服务的创新与发展。
自2023年成立以来，Keeta始终扎根社区并创造价值。我们为用户提供可靠的外卖体验，以智慧技术助餐厅提升经营效率，在为骑手拓宽收入来源的同时，也充分提供安全保障措施。基于这份多方共赢、共同成长的理念，我们的业务已从中国香港稳步拓展至中东及巴西，并持续向世界迈进。
岗位职责：
Lead the end-to-end management of frontline Picker (in-store shopper) teams for Keeta's Grocery business, including recruitment, training, scheduling, performance evaluation, and daily operations — building a high-performing Picker management system from 0 to 1
Design and continuously optimize the Picker training and assessment framework, covering standardized picking workflows, product quality control, out-of-stock handling procedures, and customer communication protocols to ensure picking accuracy and fulfillment timeliness
Develop Picker performance evaluation and incentive mechanisms based on core KPIs such as picking time compliance rate, picking accuracy rate, establishing a data-driven assessment model with tiered incentive structures
Manage store-level Picker workforce planning and shift scheduling, optimizing staffing allocation based on order volume forecasts and peak/off-peak patterns (e.g., weekend evening peaks, morning restocking peaks) to ensure fulfillment efficiency
Directly manage store-level Team Leaders, including their performance evaluation, capability development, and daily supervision; serve as the primary liaison between the platform and major retail/supermarket partners, building strong working relationships with store managers to efficiently resolve operational exceptions and maintain positive partner relations
Organize and execute routine store inspection programs, monitoring picking operational quality across stores, identifying and resolving on-site operational issues, and driving SOP compliance and continuous improvement
Establish cross-functional collaboration mechanisms with delivery and customer service teams, ensuring seamless handoff across the picking → packing → rider pickup → delivery chain, optimizing end-to-end fulfillment experience
Manage Picker-related costs including labor costs and equipment costs, continuously optimizing per-order Picker cost (P-side CPO) and improving operational efficiency
任职要求：
Bachelor's degree or above, with 3+ years of experience in retail, e-commerce, local life services, instant retail, or food delivery operations; prior experience in frontline team management or store operations management is preferred
Proven ability to build operational systems from 0 to 1, with expertise in recruitment, training program design, shift management, performance evaluation, and frontline team management
Strong data analysis skills with the ability to drive operational decisions based on core metrics such as picking time, accuracy rate, out-of-stock rate, and labor efficiency
Strong English language proficiency as a working language; Arabic language skills are a plus
Strong execution capability and resilience, able to thrive in the fast-paced environment of an early-stage business launch
Excellent cross-functional communication and collaboration skills, with the ability to effectively coordinate with delivery, customer service, product, and other teams
岗位亮点：
Be part of building Keeta's Grocery business from the ground up — lead the Picker team establishment and management system design, and help shape the future of overseas instant retail
Keeta是全球领先外卖平台美团旗下的独立品牌，肩负着“帮大家吃得更好，生活更好”的使命。依托美团深耕中国市场15年的技术与运营积淀，我们正引领全球餐饮与商品即时配送服务的创新与发展。
自2023年成立以来，Keeta始终扎根社区并创造价值。我们为用户提供可靠的外卖体验，以智慧技术助餐厅提升经营效率，在为骑手拓宽收入来源的同时，也充分提供安全保障措施。基于这份多方共赢、共同成长的理念，我们的业务已从中国香港稳步拓展至中东及巴西，并持续向世界迈进。
岗位职责：
Lead the end-to-end management of frontline Picker (in-store shopper) teams for Keeta's Grocery business, including recruitment, training, scheduling, performance evaluation, and daily operations — building a high-performing Picker management system from 0 to 1
Design and continuously optimize the Picker training and assessment framework, covering standardized picking workflows, product quality control, out-of-stock handling procedures, and customer communication protocols to ensure picking accuracy and fulfillment timeliness
Develop Picker performance evaluation and incentive mechanisms based on core KPIs such as picking time compliance rate, picking accuracy rate, establishing a data-driven assessment model with tiered incentive structures
Manage store-level Picker workforce planning and shift scheduling, optimizing staffing allocation based on order volume forecasts and peak/off-peak patterns (e.g., weekend evening peaks, morning restocking peaks) to ensure fulfillment efficiency
Directly manage store-level Team Leaders, including their performance evaluation, capability development, and daily supervision; serve as the primary liaison between the platform and major retail/supermarket partners, building strong working relationships with store managers to efficiently resolve operational exceptions and maintain positive partner relations
Organize and execute routine store inspection programs, monitoring picking operational quality across stores, identifying and resolving on-site operational issues, and driving SOP compliance and continuous improvement
Establish cross-functional collaboration mechanisms with delivery and customer service teams, ensuring seamless handoff across the picking → packing → rider pickup → delivery chain, optimizing end-to-end fulfillment experience
Manage Picker-related costs including labor costs and equipment costs, continuously optimizing per-order Picker cost (P-side CPO) and improving operational efficiency
任职要求：
Bachelor's degree or above, with 3+ years of experience in retail, e-commerce, local life services, instant retail, or food delivery operations; prior experience in frontline team management or store operations management is preferred
Proven ability to build operational systems from 0 to 1, with expertise in recruitment, training program design, shift management, performance evaluation, and frontline team management
Strong data analysis skills with the ability to drive operational decisions based on core metrics such as picking time, accuracy rate, out-of-stock rate, and labor efficiency
Strong English language proficiency as a working language; Arabic language skills are a plus
Strong execution capability and resilience, able to thrive in the fast-paced environment of an early-stage business launch
Excellent cross-functional communication and collaboration skills, with the ability to effectively coordinate with delivery, customer service, product, and other teams
岗位亮点：
Be part of building Keeta's Grocery business from the ground up — lead the Picker team establishment and management system design, and help shape the future of overseas instant retail
免责声明：
此信息由美团官网 (查看来源)审核并发布，我们转载该信息，仅出于传递更多就业招聘资讯、促进大学生及广大求职者就业之目的。该招聘职位信息的真实性、准确性、时效性及合法性均由原始发布方“美团官网”负责。我们作为信息转载平台，不构成求职建议，不涉及任何职业中介服务，不对其内容承担任何形式的保证责任。请用户在使用转载信息时保持审慎，自行判断并承担相应风险，求职请认准企业官方渠道！
