美团(meituan)招聘Customer Experience Business Analyst (AI-Driven)
招聘职位：
Customer Experience Business Analyst (AI-Driven) 搜索同类职位
部门介绍：
Keeta是全球领先外卖平台美团旗下的独立品牌，肩负着“帮大家吃得更好，生活更好”的使命。依托美团深耕中国市场15年的技术与运营积淀，我们正引领全球餐饮与商品即时配送服务的创新与发展。
自2023年成立以来，Keeta始终扎根社区并创造价值。我们为用户提供可靠的外卖体验，以智慧技术助餐厅提升经营效率，在为骑手拓宽收入来源的同时，也充分提供安全保障措施。基于这份多方共赢、共同成长的理念，我们的业务已从中国香港稳步拓展至中东及巴西，并持续向世界迈进。
岗位职责：
In our commitment to solve the most pressing challenges for our customers by leveraging data to drive strategic decisions, we seek experienced analysts who can deliver comprehensive data insights to enhance our services for customers, partners, and internal teams. Key responsibilities include:
1.Working With Large Datasets: Independently compile large and intricate datasets, construct, and deploy data models tailored to business or analytical requirements.
2.Collaborate Across Teams: Work with various Business or Operations Teams to grasp issues, conceptualize analytics frameworks, and translate business problems into technical hypotheses.
3.Design & Evaluate Analytical Methods: Develop and recommend analytical methods such as A/B testing, assess model performance, interpret experimental outcomes, and offer data-driven recommendations.
4.In-Depth Analysis & Trend Identification: Conduct thorough analyses of our operations, research market and industry trends, pinpoint emerging patterns and opportunities, and consistently provide actionable business insights via analytics reports and performance dashboards.
任职要求：
1.Bachelor's degree or above.
2.At least 8 years of experience in data-related or quantitative fields such as Analytics, Data Science, Statistics, or Mathematics.
3.Proficiency in SQL, Python, or other scripting/programming languages.
4.Experience in handling large datasets and maintaining complex Extract, Transform, Load (ETL) processes.
5.Solid understanding of statistics with hands-on experience in conducting and analyzing controlled experiments, and skilled in creating reports and dashboards.
6.Strong communication and collaboration skills; capable of engaging with multiple stakeholders and effectively conveying data findings and recommendations.
7.Proficient in AI tools (e.g., ChatGPT, Copilot, or equivalent); able to integrate AI into daily workflows to drive tangible efficiency gains.
8. Proactively explores new AI tools; strong AI learning mindset — comfortable experimenting and documenting best practices in real business contexts.
岗位亮点：
1.Strategic Decision Support: Manage extensive datasets and tackle complex problems to provide holistic data insights driving strategic decisions for customer operations.
2.Technological Innovation: Contribute to the ongoing advancement of technologies and tools like data development, Gen/AI, systems and process improvements.
3.Fast-paced and Multi-cultural Collaboration: Engage with stakeholders across diverse teams within the company, apply expertise, learn from unforeseen results, investigate root causes, and refine user experiences.
4.multicultural working environment
Keeta是全球领先外卖平台美团旗下的独立品牌，肩负着“帮大家吃得更好，生活更好”的使命。依托美团深耕中国市场15年的技术与运营积淀，我们正引领全球餐饮与商品即时配送服务的创新与发展。
自2023年成立以来，Keeta始终扎根社区并创造价值。我们为用户提供可靠的外卖体验，以智慧技术助餐厅提升经营效率，在为骑手拓宽收入来源的同时，也充分提供安全保障措施。基于这份多方共赢、共同成长的理念，我们的业务已从中国香港稳步拓展至中东及巴西，并持续向世界迈进。
岗位职责：
In our commitment to solve the most pressing challenges for our customers by leveraging data to drive strategic decisions, we seek experienced analysts who can deliver comprehensive data insights to enhance our services for customers, partners, and internal teams. Key responsibilities include:
1.Working With Large Datasets: Independently compile large and intricate datasets, construct, and deploy data models tailored to business or analytical requirements.
2.Collaborate Across Teams: Work with various Business or Operations Teams to grasp issues, conceptualize analytics frameworks, and translate business problems into technical hypotheses.
3.Design & Evaluate Analytical Methods: Develop and recommend analytical methods such as A/B testing, assess model performance, interpret experimental outcomes, and offer data-driven recommendations.
4.In-Depth Analysis & Trend Identification: Conduct thorough analyses of our operations, research market and industry trends, pinpoint emerging patterns and opportunities, and consistently provide actionable business insights via analytics reports and performance dashboards.
任职要求：
1.Bachelor's degree or above.
2.At least 8 years of experience in data-related or quantitative fields such as Analytics, Data Science, Statistics, or Mathematics.
3.Proficiency in SQL, Python, or other scripting/programming languages.
4.Experience in handling large datasets and maintaining complex Extract, Transform, Load (ETL) processes.
5.Solid understanding of statistics with hands-on experience in conducting and analyzing controlled experiments, and skilled in creating reports and dashboards.
6.Strong communication and collaboration skills; capable of engaging with multiple stakeholders and effectively conveying data findings and recommendations.
7.Proficient in AI tools (e.g., ChatGPT, Copilot, or equivalent); able to integrate AI into daily workflows to drive tangible efficiency gains.
8. Proactively explores new AI tools; strong AI learning mindset — comfortable experimenting and documenting best practices in real business contexts.
岗位亮点：
1.Strategic Decision Support: Manage extensive datasets and tackle complex problems to provide holistic data insights driving strategic decisions for customer operations.
2.Technological Innovation: Contribute to the ongoing advancement of technologies and tools like data development, Gen/AI, systems and process improvements.
3.Fast-paced and Multi-cultural Collaboration: Engage with stakeholders across diverse teams within the company, apply expertise, learn from unforeseen results, investigate root causes, and refine user experiences.
4.multicultural working environment
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