美团(meituan)招聘Rider Care and Rider Public Opinion Monitoring Expert
招聘职位：
Rider Care and Rider Public Opinion Monitoring Expert 搜索同类职位
部门介绍：
Keeta是全球领先的外卖平台美团旗下独立品牌，专注于国际市场的餐饮与商品即时配送服务，致力推进全球市场的创新发展，实践“帮大家吃得更好，生活更好”的公司使命。
我们于2023年从中国香港起步，不到一年便成为当地行业的领跑者。紧接着，我们在2024年快速进入沙特阿拉伯，现已覆盖20余城。今年我们继续提速，在短短40天内接连开拓卡塔尔、科威特和阿联酋，并于近期登陆巴西，以桑托斯和圣维森特为试点，迈向更多目的地。
岗位职责：
1. Build and iterate the rider care system, implement hierarchical welfare and support programs such as exclusive activity planning and delivery equipment optimization to enhance riders' sense of belonging and retention rate.
2. Construct an omni-channel public opinion monitoring system, track real-time rider-related public opinion dynamics, and accurately identify risks with hierarchical early warning.
3. Lead emergency handling of public opinion incidents, collaborate with cross-departments to formulate response strategies, issue analysis reports and promote problem rectification.
4. Conduct rider surveys, optimize the care system based on public opinion data, and release quarterly/annual white papers to support business decisions.
5. Establish rider communication channels, organize interactive activities, build a feedback closed-loop, and improve riders' sense of participation and satisfaction.
任职要求：
1. Bachelor’s degree or above, 3+ years of experience in user care or public opinion monitoring; priority given to those with rider service experience in the instant delivery/logistics industry.
2. Proficient in building public opinion monitoring systems, skilled in relevant tools, and excellent at public opinion prediction and emergency disposal.
3. Expert in user care system design, capable of implementing differentiated programs like activity planning and equipment optimization, with cross-departmental project promotion experience.
4. Strong data insight ability to extract problems from data and propose optimization strategies; proficiency in data analysis tools is a plus.
5. Excellent communication and writing skills, high-pressure resistance, empathy, and in-depth understanding of riders' needs.
岗位亮点：
拓宽国际化商业视野，获取从0到1开国经验，体验多元文化与创业精神。
加入快速发展和变革的岗位，获得快速成长的机会。
Keeta是全球领先的外卖平台美团旗下独立品牌，专注于国际市场的餐饮与商品即时配送服务，致力推进全球市场的创新发展，实践“帮大家吃得更好，生活更好”的公司使命。
我们于2023年从中国香港起步，不到一年便成为当地行业的领跑者。紧接着，我们在2024年快速进入沙特阿拉伯，现已覆盖20余城。今年我们继续提速，在短短40天内接连开拓卡塔尔、科威特和阿联酋，并于近期登陆巴西，以桑托斯和圣维森特为试点，迈向更多目的地。
岗位职责：
1. Build and iterate the rider care system, implement hierarchical welfare and support programs such as exclusive activity planning and delivery equipment optimization to enhance riders' sense of belonging and retention rate.
2. Construct an omni-channel public opinion monitoring system, track real-time rider-related public opinion dynamics, and accurately identify risks with hierarchical early warning.
3. Lead emergency handling of public opinion incidents, collaborate with cross-departments to formulate response strategies, issue analysis reports and promote problem rectification.
4. Conduct rider surveys, optimize the care system based on public opinion data, and release quarterly/annual white papers to support business decisions.
5. Establish rider communication channels, organize interactive activities, build a feedback closed-loop, and improve riders' sense of participation and satisfaction.
任职要求：
1. Bachelor’s degree or above, 3+ years of experience in user care or public opinion monitoring; priority given to those with rider service experience in the instant delivery/logistics industry.
2. Proficient in building public opinion monitoring systems, skilled in relevant tools, and excellent at public opinion prediction and emergency disposal.
3. Expert in user care system design, capable of implementing differentiated programs like activity planning and equipment optimization, with cross-departmental project promotion experience.
4. Strong data insight ability to extract problems from data and propose optimization strategies; proficiency in data analysis tools is a plus.
5. Excellent communication and writing skills, high-pressure resistance, empathy, and in-depth understanding of riders' needs.
岗位亮点：
拓宽国际化商业视野，获取从0到1开国经验，体验多元文化与创业精神。
加入快速发展和变革的岗位，获得快速成长的机会。
免责声明：
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