美团(meituan)招聘Expert, Courier Operations (Compliance)
招聘职位：
Expert, Courier Operations (Compliance) 搜索同类职位
部门介绍：
Keeta是全球领先外卖平台美团旗下的独立品牌，肩负着“帮大家吃得更好，生活更好”的使命。依托美团深耕中国市场15年的技术与运营积淀，我们正引领全球餐饮与商品即时配送服务的创新与发展。
自2023年成立以来，Keeta始终扎根社区并创造价值。我们为用户提供可靠的外卖体验，以智慧技术助餐厅提升经营效率，在为骑手拓宽收入来源的同时，也充分提供安全保障措施。基于这份多方共赢、共同成长的理念，我们的业务已从中国香港稳步拓展至中东及巴西，并持续向世界迈进。
岗位职责：
Regular Responsibilities: Monitor the team in managing daily courier appeal processes, ensuring adherence to relevant SLAs. Oversee team performance with respect to quality and cost efficiency, while iteratively refining associated SOPs and management methodologies.
Framework Optimization: Analyze appeal trends to identify systematic biases or logic flaws in existing compliance frameworks and rules by managing product configurations and developing effective automated solutions.
Implement Automation: Initiate and implement operations automation to enhance operational efficiency and ensure operational accuracy.
Operational Support: Provide timely support and technical expertise to local teams, ensuring smooth field operations.
Data Analysis: Monitor service metrics, identify anomalies, and propose causes along with solutions. Derive insights from existing data analytics solutions and query data via SQL. Utilize analytics and data tools to guide strategic decisions and optimize rider compliance mechanisms.
Collaborate Across Teams: Work closely with cross-functional teams, such as the Product team, to identify risks and issues, and address them at the root by launching various products and features.
Risk & Sentiment Management: Monitor fleet sentiment and identify emerging risks stemming from compliance issues; design preemptive mitigation frameworks to safeguard platform reputation and operational continuity.
任职要求：
Requirements
Educational Background: Bachelor's degree from a recognized institution in BA, Statistics, Logistics, or a related field.
Relevant Experience: Minimum of 4 years' experience working in operations or courier/rider/driver logistics, preferably in the eCommerce field.
Preferably with a background in retail, e-commerce platforms, and logistics management.
Proven ability to influence stakeholders through effective communication.
Flexible and willing to adapt to changing environments.
Technical Skills
Solid hands-on experience with Spreadsheet, SQL, data management, and data visualization.
Knowledge of Python and BI systems is a strong advantage.
Excellent project management skills with proven experience working with cross-functional teams.
Good command of both written and spoken English and Chinese (Mandarin & Cantonese).
Analytical Mindset
Strong analytical and strategic problem-solving skills.
Demonstrated ability to make decisions and drive actions based on data analysis and insights.
岗位亮点：
Fast learning environment
Keeta是全球领先外卖平台美团旗下的独立品牌，肩负着“帮大家吃得更好，生活更好”的使命。依托美团深耕中国市场15年的技术与运营积淀，我们正引领全球餐饮与商品即时配送服务的创新与发展。
自2023年成立以来，Keeta始终扎根社区并创造价值。我们为用户提供可靠的外卖体验，以智慧技术助餐厅提升经营效率，在为骑手拓宽收入来源的同时，也充分提供安全保障措施。基于这份多方共赢、共同成长的理念，我们的业务已从中国香港稳步拓展至中东及巴西，并持续向世界迈进。
岗位职责：
Regular Responsibilities: Monitor the team in managing daily courier appeal processes, ensuring adherence to relevant SLAs. Oversee team performance with respect to quality and cost efficiency, while iteratively refining associated SOPs and management methodologies.
Framework Optimization: Analyze appeal trends to identify systematic biases or logic flaws in existing compliance frameworks and rules by managing product configurations and developing effective automated solutions.
Implement Automation: Initiate and implement operations automation to enhance operational efficiency and ensure operational accuracy.
Operational Support: Provide timely support and technical expertise to local teams, ensuring smooth field operations.
Data Analysis: Monitor service metrics, identify anomalies, and propose causes along with solutions. Derive insights from existing data analytics solutions and query data via SQL. Utilize analytics and data tools to guide strategic decisions and optimize rider compliance mechanisms.
Collaborate Across Teams: Work closely with cross-functional teams, such as the Product team, to identify risks and issues, and address them at the root by launching various products and features.
Risk & Sentiment Management: Monitor fleet sentiment and identify emerging risks stemming from compliance issues; design preemptive mitigation frameworks to safeguard platform reputation and operational continuity.
任职要求：
Requirements
Educational Background: Bachelor's degree from a recognized institution in BA, Statistics, Logistics, or a related field.
Relevant Experience: Minimum of 4 years' experience working in operations or courier/rider/driver logistics, preferably in the eCommerce field.
Preferably with a background in retail, e-commerce platforms, and logistics management.
Proven ability to influence stakeholders through effective communication.
Flexible and willing to adapt to changing environments.
Technical Skills
Solid hands-on experience with Spreadsheet, SQL, data management, and data visualization.
Knowledge of Python and BI systems is a strong advantage.
Excellent project management skills with proven experience working with cross-functional teams.
Good command of both written and spoken English and Chinese (Mandarin & Cantonese).
Analytical Mindset
Strong analytical and strategic problem-solving skills.
Demonstrated ability to make decisions and drive actions based on data analysis and insights.
岗位亮点：
Fast learning environment
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