美团(meituan)招聘Inside Sales Executive
招聘职位：
Inside Sales Executive 搜索同类职位
部门介绍：
Keeta是全球领先外卖平台美团旗下的独立品牌，肩负着“帮大家吃得更好，生活更好”的使命。依托美团深耕中国市场15年的技术与运营积淀，我们正引领全球餐饮与商品即时配送服务的创新与发展。
自2023年成立以来，Keeta始终扎根社区并创造价值。我们为用户提供可靠的外卖体验，以智慧技术助餐厅提升经营效率，在为骑手拓宽收入来源的同时，也充分提供安全保障措施。基于这份多方共赢、共同成长的理念，我们的业务已从中国香港稳步拓展至中东及巴西，并持续向世界迈进。
岗位职责：
Merchant Portfolio Management
Manage a portfolio of 400–500+ merchants simultaneously.
Monitor daily performance metrics and identify risk signals.
Detect underperforming accounts and define recovery actions.
Execute standardized improvement initiatives at scale.
2️⃣ Merchant Activation & Incubation
Ensure smooth transition from onboarding to active trading.
Follow up on critical activation milestones:
Store information validation
Menu quality & completeness
Order acceptance configuration
Online availability confirmation
Drive first-order achievement and early-stage stability.
3️⃣ Merchant Enablement & Education
Guide merchants on:
Promotion setup
Menu optimization
Pricing adjustments
Campaign participation
Promote adoption of self-service tools.
Deliver education through structured and repeatable communication processes (WhatsApp, bulk messaging, guides).
4️⃣ Growth Execution (Scalable Operations)
Increase:
Order volume
Store visibility
Campaign participation rate
Merchant retention
Implement bulk initiatives rather than individual consulting.
Execute platform-wide improvement strategies across assigned segments.
5️⃣ Operational Support Coordination
Address operational merchant inquiries related to:
Payments
Orders
Fees
Platform processes
Route complex or cross-functional issues to the appropriate internal teams.
Ensure follow-up until resolution when required.
6️⃣ Data Monitoring & Performance Tracking
Track and analyze KPIs daily, including:
Order volume
Merchant availability rate
Cancellation rate
Online time compliance
Promotion participation
Activation rate
Translate performance data into actionable merchant engagement.
任职要求：
Associate degree or above.
2–4+ years of experience in merchant operations, marketplace operations, or internet platform services.
Experience managing large portfolios with KPI-driven targets.
Strong communication skills, capable of guiding merchants to complete required actions efficiently.
Results-oriented with strong ownership mindset.
Proficient in:
Dashboard interpretation
Basic performance metrics analysis
English is a plus.
岗位亮点：
The LongTail Analyst is responsible for managing a large-scale merchant portfolio post-onboarding, ensuring operational stability, activation success, and scalable revenue growth through data-driven execution.
This role focuses on performance monitoring, merchant enablement, and bulk growth initiatives rather than one-to-one account management.
Keeta是全球领先外卖平台美团旗下的独立品牌，肩负着“帮大家吃得更好，生活更好”的使命。依托美团深耕中国市场15年的技术与运营积淀，我们正引领全球餐饮与商品即时配送服务的创新与发展。
自2023年成立以来，Keeta始终扎根社区并创造价值。我们为用户提供可靠的外卖体验，以智慧技术助餐厅提升经营效率，在为骑手拓宽收入来源的同时，也充分提供安全保障措施。基于这份多方共赢、共同成长的理念，我们的业务已从中国香港稳步拓展至中东及巴西，并持续向世界迈进。
岗位职责：
Merchant Portfolio Management
Manage a portfolio of 400–500+ merchants simultaneously.
Monitor daily performance metrics and identify risk signals.
Detect underperforming accounts and define recovery actions.
Execute standardized improvement initiatives at scale.
2️⃣ Merchant Activation & Incubation
Ensure smooth transition from onboarding to active trading.
Follow up on critical activation milestones:
Store information validation
Menu quality & completeness
Order acceptance configuration
Online availability confirmation
Drive first-order achievement and early-stage stability.
3️⃣ Merchant Enablement & Education
Guide merchants on:
Promotion setup
Menu optimization
Pricing adjustments
Campaign participation
Promote adoption of self-service tools.
Deliver education through structured and repeatable communication processes (WhatsApp, bulk messaging, guides).
4️⃣ Growth Execution (Scalable Operations)
Increase:
Order volume
Store visibility
Campaign participation rate
Merchant retention
Implement bulk initiatives rather than individual consulting.
Execute platform-wide improvement strategies across assigned segments.
5️⃣ Operational Support Coordination
Address operational merchant inquiries related to:
Payments
Orders
Fees
Platform processes
Route complex or cross-functional issues to the appropriate internal teams.
Ensure follow-up until resolution when required.
6️⃣ Data Monitoring & Performance Tracking
Track and analyze KPIs daily, including:
Order volume
Merchant availability rate
Cancellation rate
Online time compliance
Promotion participation
Activation rate
Translate performance data into actionable merchant engagement.
任职要求：
Associate degree or above.
2–4+ years of experience in merchant operations, marketplace operations, or internet platform services.
Experience managing large portfolios with KPI-driven targets.
Strong communication skills, capable of guiding merchants to complete required actions efficiently.
Results-oriented with strong ownership mindset.
Proficient in:
Dashboard interpretation
Basic performance metrics analysis
English is a plus.
岗位亮点：
The LongTail Analyst is responsible for managing a large-scale merchant portfolio post-onboarding, ensuring operational stability, activation success, and scalable revenue growth through data-driven execution.
This role focuses on performance monitoring, merchant enablement, and bulk growth initiatives rather than one-to-one account management.
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