美团(meituan)招聘Senior Coordinator — Policy and Safety Governance
招聘职位：
Senior Coordinator — Policy and Safety Governance 搜索同类职位
部门介绍：
Keeta是全球领先外卖平台美团旗下的独立品牌，肩负着“帮大家吃得更好，生活更好”的使命。依托美团深耕中国市场15年的技术与运营积淀，我们正引领全球餐饮与商品即时配送服务的创新与发展。
自2023年成立以来，Keeta始终扎根社区并创造价值。我们为用户提供可靠的外卖体验，以智慧技术助餐厅提升经营效率，在为骑手拓宽收入来源的同时，也充分提供安全保障措施。基于这份多方共赢、共同成长的理念，我们的业务已从中国香港稳步拓展至中东及巴西，并持续向世界迈进。
岗位职责：
Build and run training programs for operations/BPO teams — SOPs, safety policies, calibration sessions, and knowledge tests
Write, translate, and version policy documents and taxonomies (incident classification, severity matrices, inclusion/exclusion rules)
Run day-to-day incident handling: ticket queues, SLAs, escalation paths, root cause analysis
Design and improve incident management systems and escalation frameworks
Design QA scoring, calibration, and error categorization; track KPIs (pass rate, AHT, overturn rates)
Lead improvement projects with measurable uplift; use data to drive decisions
Set quality standards for AI/SIR agent outputs; run structured audits and feed results back into model improvement
Connect Policy & Safety with Risk, Operations, Anti-Fraud, Investigations, Insurance/Litigation, and Law Enforcement
Produce cross-team SOPs and adapt internal policy for external partners and BPO vendors
任职要求：
4+ years in safety operations, risk, compliance, or BPO management
Experience building training programs, calibration sessions, and SOPs at scale
Strong data analysis — able to read dashboards, spot trends, and propose actions
Experience designing incident or safety policies, severity frameworks, or classification systems
Proven cross-functional project management (Risk, Ops, Anti-Fraud, Investigations, Law Enforcement)
Continuous improvement mindset (Lean, Six Sigma, or similar)
Fluent English (written and spoken)
岗位亮点：
AI/ML exposure — labeling, taxonomy/policy design, model feedback, agent auditing
QA scoring models, uplift analysis, or audit methodology experience
Background in insurance, regulatory compliance, or law enforcement coordination
Keeta是全球领先外卖平台美团旗下的独立品牌，肩负着“帮大家吃得更好，生活更好”的使命。依托美团深耕中国市场15年的技术与运营积淀，我们正引领全球餐饮与商品即时配送服务的创新与发展。
自2023年成立以来，Keeta始终扎根社区并创造价值。我们为用户提供可靠的外卖体验，以智慧技术助餐厅提升经营效率，在为骑手拓宽收入来源的同时，也充分提供安全保障措施。基于这份多方共赢、共同成长的理念，我们的业务已从中国香港稳步拓展至中东及巴西，并持续向世界迈进。
岗位职责：
Build and run training programs for operations/BPO teams — SOPs, safety policies, calibration sessions, and knowledge tests
Write, translate, and version policy documents and taxonomies (incident classification, severity matrices, inclusion/exclusion rules)
Run day-to-day incident handling: ticket queues, SLAs, escalation paths, root cause analysis
Design and improve incident management systems and escalation frameworks
Design QA scoring, calibration, and error categorization; track KPIs (pass rate, AHT, overturn rates)
Lead improvement projects with measurable uplift; use data to drive decisions
Set quality standards for AI/SIR agent outputs; run structured audits and feed results back into model improvement
Connect Policy & Safety with Risk, Operations, Anti-Fraud, Investigations, Insurance/Litigation, and Law Enforcement
Produce cross-team SOPs and adapt internal policy for external partners and BPO vendors
任职要求：
4+ years in safety operations, risk, compliance, or BPO management
Experience building training programs, calibration sessions, and SOPs at scale
Strong data analysis — able to read dashboards, spot trends, and propose actions
Experience designing incident or safety policies, severity frameworks, or classification systems
Proven cross-functional project management (Risk, Ops, Anti-Fraud, Investigations, Law Enforcement)
Continuous improvement mindset (Lean, Six Sigma, or similar)
Fluent English (written and spoken)
岗位亮点：
AI/ML exposure — labeling, taxonomy/policy design, model feedback, agent auditing
QA scoring models, uplift analysis, or audit methodology experience
Background in insurance, regulatory compliance, or law enforcement coordination
免责声明：
此信息由美团官网 (查看来源)审核并发布，我们转载该信息，仅出于传递更多就业招聘资讯、促进大学生及广大求职者就业之目的。该招聘职位信息的真实性、准确性、时效性及合法性均由原始发布方“美团官网”负责。我们作为信息转载平台，不构成求职建议，不涉及任何职业中介服务，不对其内容承担任何形式的保证责任。请用户在使用转载信息时保持审慎，自行判断并承担相应风险，求职请认准企业官方渠道！
