美团(meituan)招聘策略与流程运营 strategy and process operation
招聘职位：
策略与流程运营 strategy and process operation 搜索同类职位
部门介绍：
Keeta是全球领先的外卖平台美团旗下独立品牌，专注于国际市场的餐饮与商品即时配送服务，致力推进全球市场的创新发展，实践“帮大家吃得更好，生活更好”的公司使命。
我们于2023年从中国香港起步，不到一年便成为当地行业的领跑者。紧接着，我们在2024年快速进入沙特阿拉伯，现已覆盖20余城。今年我们继续提速，在短短40天内接连开拓卡塔尔、科威特和阿联酋，并于近期登陆巴西，以桑托斯和圣维森特为试点，迈向更多目的地。
岗位职责：
1.流程策略制定与优化：负责业务关键流程的整体设计、策略规划与持续优化，确保流程高效、规范、可控，并与公司和业务战略保持一致。
2.全链路运营管理：从商户信息采集、审核、上线到后续运营支持，设计并管理全流程及各模块，保障业务顺畅衔接。
3.多视角流程改进：基于商户、一线运营、BD销售等不同角色的需求，持续优化工作流程与执行标准，推动方案落地及迭代升级。
4.数据与客户洞察：通过客户声音及数据分析，识别流程痛点与风险点，协同跨部门团队从源头解决问题。
5.策略驱动改进：结合业务发展阶段与目标，主动识别流程瓶颈，制定可执行的优化策略，并推动项目落地。
6.标准化与知识沉淀：建立并维护流程操作标准，为一线运营制定易懂的操作指引及合格标准，确保高效执行与合规。
7.成果复盘与迭代：定期总结流程与策略优化成果，形成标准化文档与知识库，支持业务规模化发展。
1.Process Strategy Formulation and Optimization: Responsible for the overall design, strategic planning, and continuous optimization of key business processes, ensuring efficiency, standardization, and controllability, while aligning with company and business strategies.
2.End-to-End Operations Management: Design and manage the entire process and its modules, from merchant information collection, review, onboarding to ongoing operational support, ensuring smooth business transitions.
3.Multi-perspective Process Improvement: Continuously optimize workflows and execution standards based on the needs of merchants, frontline operations, BD sales, and other stakeholders, driving implementation and iterative upgrades.
4.Data and Customer Insights: Identify process pain points and risks through customer feedback and data analysis, and collaborate with cross-functional teams to address issues at the source.
5.Strategy-driven Improvement: Proactively identify process bottlenecks according to business development stages and objectives, formulate actionable optimization strategies, and drive project implementation.
6.Standardization and Knowledge Accumulation: Establish and maintain process operation standards, create user-friendly operational guidelines and qualification criteria for frontline teams, ensuring efficient execution and compliance.
7.Results Review and Iteration: Regularly summarize process and strategy optimization outcomes, develop standardized documentation and knowledge bases, and support business scalability.
任职要求：
1.具备优秀的流程优化与策略思维能力，逻辑清晰，善于通过调研或数据分析发现问题并提出可落地的解决方案。
2.拥有较强的跨部门沟通与项目管理能力，能够从目标设定到执行落地实现完整闭环管理。
3.结果导向与目标感强，具备探索精神和自我驱动力，能在压力下保持高效表现。
4.熟悉服务满意度调研与设计方法，具备结果分析、评估及持续优化的经验。
5.具备良好的中英文听说读写能力，能够支持跨国团队协作。
6.具备一定的产品运营能力，能结合业务实际提出产品与流程优化方案，提升整体运营效能。
1.Possess excellent process optimization and strategic thinking abilities, with clear logic and the capability to identify problems and propose practical solutions through research or data analysis.
2.Strong cross-functional communication and project management skills, able to achieve complete closed-loop management from goal setting to execution.
3.Highly result-oriented and goal-driven, with a spirit of exploration and self-motivation, able to maintain high performance under pressure.
4.Familiar with service satisfaction survey and design methodologies, with experience in result analysis, evaluation, and continuous optimization.
5.Good command of both Chinese and English in listening, speaking, reading, and writing, capable of supporting cross-border team collaboration.
6.Certain product operation capabilities, able to propose product and process optimization solutions based on actual business needs to improve overall operational efficiency.
岗位亮点：
深度参与并见证全球化业务的快速发展，获得与多元化国际团队合作的机会，持续提升专业能力与业务创新力。
加入一个相互尊重、积极进取、充满活力的团队，共同面对挑战，实现快速成长。
Deeply participate in and witness the rapid development of global business, gaining opportunities to work with diverse international teams and continuously enhance professional skills and business innovation capabilities.
Join a respectful, proactive, and dynamic team, facing challenges together and achieving rapid growth.
Keeta是全球领先的外卖平台美团旗下独立品牌，专注于国际市场的餐饮与商品即时配送服务，致力推进全球市场的创新发展，实践“帮大家吃得更好，生活更好”的公司使命。
我们于2023年从中国香港起步，不到一年便成为当地行业的领跑者。紧接着，我们在2024年快速进入沙特阿拉伯，现已覆盖20余城。今年我们继续提速，在短短40天内接连开拓卡塔尔、科威特和阿联酋，并于近期登陆巴西，以桑托斯和圣维森特为试点，迈向更多目的地。
岗位职责：
1.流程策略制定与优化：负责业务关键流程的整体设计、策略规划与持续优化，确保流程高效、规范、可控，并与公司和业务战略保持一致。
2.全链路运营管理：从商户信息采集、审核、上线到后续运营支持，设计并管理全流程及各模块，保障业务顺畅衔接。
3.多视角流程改进：基于商户、一线运营、BD销售等不同角色的需求，持续优化工作流程与执行标准，推动方案落地及迭代升级。
4.数据与客户洞察：通过客户声音及数据分析，识别流程痛点与风险点，协同跨部门团队从源头解决问题。
5.策略驱动改进：结合业务发展阶段与目标，主动识别流程瓶颈，制定可执行的优化策略，并推动项目落地。
6.标准化与知识沉淀：建立并维护流程操作标准，为一线运营制定易懂的操作指引及合格标准，确保高效执行与合规。
7.成果复盘与迭代：定期总结流程与策略优化成果，形成标准化文档与知识库，支持业务规模化发展。
1.Process Strategy Formulation and Optimization: Responsible for the overall design, strategic planning, and continuous optimization of key business processes, ensuring efficiency, standardization, and controllability, while aligning with company and business strategies.
2.End-to-End Operations Management: Design and manage the entire process and its modules, from merchant information collection, review, onboarding to ongoing operational support, ensuring smooth business transitions.
3.Multi-perspective Process Improvement: Continuously optimize workflows and execution standards based on the needs of merchants, frontline operations, BD sales, and other stakeholders, driving implementation and iterative upgrades.
4.Data and Customer Insights: Identify process pain points and risks through customer feedback and data analysis, and collaborate with cross-functional teams to address issues at the source.
5.Strategy-driven Improvement: Proactively identify process bottlenecks according to business development stages and objectives, formulate actionable optimization strategies, and drive project implementation.
6.Standardization and Knowledge Accumulation: Establish and maintain process operation standards, create user-friendly operational guidelines and qualification criteria for frontline teams, ensuring efficient execution and compliance.
7.Results Review and Iteration: Regularly summarize process and strategy optimization outcomes, develop standardized documentation and knowledge bases, and support business scalability.
任职要求：
1.具备优秀的流程优化与策略思维能力，逻辑清晰，善于通过调研或数据分析发现问题并提出可落地的解决方案。
2.拥有较强的跨部门沟通与项目管理能力，能够从目标设定到执行落地实现完整闭环管理。
3.结果导向与目标感强，具备探索精神和自我驱动力，能在压力下保持高效表现。
4.熟悉服务满意度调研与设计方法，具备结果分析、评估及持续优化的经验。
5.具备良好的中英文听说读写能力，能够支持跨国团队协作。
6.具备一定的产品运营能力，能结合业务实际提出产品与流程优化方案，提升整体运营效能。
1.Possess excellent process optimization and strategic thinking abilities, with clear logic and the capability to identify problems and propose practical solutions through research or data analysis.
2.Strong cross-functional communication and project management skills, able to achieve complete closed-loop management from goal setting to execution.
3.Highly result-oriented and goal-driven, with a spirit of exploration and self-motivation, able to maintain high performance under pressure.
4.Familiar with service satisfaction survey and design methodologies, with experience in result analysis, evaluation, and continuous optimization.
5.Good command of both Chinese and English in listening, speaking, reading, and writing, capable of supporting cross-border team collaboration.
6.Certain product operation capabilities, able to propose product and process optimization solutions based on actual business needs to improve overall operational efficiency.
岗位亮点：
深度参与并见证全球化业务的快速发展，获得与多元化国际团队合作的机会，持续提升专业能力与业务创新力。
加入一个相互尊重、积极进取、充满活力的团队，共同面对挑战，实现快速成长。
Deeply participate in and witness the rapid development of global business, gaining opportunities to work with diverse international teams and continuously enhance professional skills and business innovation capabilities.
Join a respectful, proactive, and dynamic team, facing challenges together and achieving rapid growth.
免责声明：
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