美团(meituan)招聘Training Specialist- Pakistan
招聘职位：
Training Specialist- Pakistan 搜索同类职位
部门介绍：
Keeta是全球领先外卖平台美团旗下的独立品牌，肩负着“帮大家吃得更好，生活更好”的使命。依托美团深耕中国市场15年的技术与运营积淀，我们正引领全球餐饮与商品即时配送服务的创新与发展。
自2023年成立以来，Keeta始终扎根社区并创造价值。我们为用户提供可靠的外卖体验，以智慧技术助餐厅提升经营效率，在为骑手拓宽收入来源的同时，也充分提供安全保障措施。基于这份多方共赢、共同成长的理念，我们的业务已从中国香港稳步拓展至中东及巴西，并持续向世界迈进。
岗位职责：
Design and develop comprehensive training materials, agendas, facilitator guides, and interactive content tailored to customer service operations in GCC markets.
Collaborate with superiors and stakeholders to establish a robust overseas customer service training framework aligned with Keeta’s operational and cultural standards.
Lead the end-to-end process of training needs analysis, including gathering insights from performance data, audits, and agent feedback to identify knowledge or skill gaps.
Deliver engaging, interactive training sessions to new hires and existing employees, covering onboarding programs, process updates, soft skills, and product knowledge as needed.
Adapt delivery style and content to suit diverse audiences, ensuring comprehension across multilingual and multicultural groups.
Evaluate training effectiveness through pre- and post-assessments, knowledge checks, and performance metrics, providing actionable insights to improve future training initiatives.
Explore operational pain points by engaging with frontline teams through floor observations, coaching sessions, and listening activities; develop targeted training solutions to address these challenges.
Regularly analyze and report on training metrics, track progress against learning objectives, and compile weekly and monthly performance summaries for management review.
Ensure proper training certification process is in place, including assessments, feedback, and documentation, and verify that only certified agents move to production.
Work closely with BPO training teams to monitor, support, and ensure the quality and consistency of training delivery across all sites.
任职要求：
Bachelor’s degree or higher.
2–3 years of full-time experience in training design and delivery, preferably in the customer service or BPO industry.
Strong proficiency in English, Urdu, and Arabic is a plus.
Advanced skills in instructional design, data analysis, and report writing.
Willingness and flexibility to travel for business assignments across GCC and other regions as needed.
岗位亮点：
Gain hands-on experience in developing and executing Keeta’s comprehensive training methodologies, including course development, instructional design best practices, and facilitation excellence.
Play a key role in shaping a high-performing customer service team through innovative, engaging, and culturally adapted learning programs.
Benefit from ample opportunities for professional growth and promotion within a dynamic, globally expanding organization.
Keeta是全球领先外卖平台美团旗下的独立品牌，肩负着“帮大家吃得更好，生活更好”的使命。依托美团深耕中国市场15年的技术与运营积淀，我们正引领全球餐饮与商品即时配送服务的创新与发展。
自2023年成立以来，Keeta始终扎根社区并创造价值。我们为用户提供可靠的外卖体验，以智慧技术助餐厅提升经营效率，在为骑手拓宽收入来源的同时，也充分提供安全保障措施。基于这份多方共赢、共同成长的理念，我们的业务已从中国香港稳步拓展至中东及巴西，并持续向世界迈进。
岗位职责：
Design and develop comprehensive training materials, agendas, facilitator guides, and interactive content tailored to customer service operations in GCC markets.
Collaborate with superiors and stakeholders to establish a robust overseas customer service training framework aligned with Keeta’s operational and cultural standards.
Lead the end-to-end process of training needs analysis, including gathering insights from performance data, audits, and agent feedback to identify knowledge or skill gaps.
Deliver engaging, interactive training sessions to new hires and existing employees, covering onboarding programs, process updates, soft skills, and product knowledge as needed.
Adapt delivery style and content to suit diverse audiences, ensuring comprehension across multilingual and multicultural groups.
Evaluate training effectiveness through pre- and post-assessments, knowledge checks, and performance metrics, providing actionable insights to improve future training initiatives.
Explore operational pain points by engaging with frontline teams through floor observations, coaching sessions, and listening activities; develop targeted training solutions to address these challenges.
Regularly analyze and report on training metrics, track progress against learning objectives, and compile weekly and monthly performance summaries for management review.
Ensure proper training certification process is in place, including assessments, feedback, and documentation, and verify that only certified agents move to production.
Work closely with BPO training teams to monitor, support, and ensure the quality and consistency of training delivery across all sites.
任职要求：
Bachelor’s degree or higher.
2–3 years of full-time experience in training design and delivery, preferably in the customer service or BPO industry.
Strong proficiency in English, Urdu, and Arabic is a plus.
Advanced skills in instructional design, data analysis, and report writing.
Willingness and flexibility to travel for business assignments across GCC and other regions as needed.
岗位亮点：
Gain hands-on experience in developing and executing Keeta’s comprehensive training methodologies, including course development, instructional design best practices, and facilitation excellence.
Play a key role in shaping a high-performing customer service team through innovative, engaging, and culturally adapted learning programs.
Benefit from ample opportunities for professional growth and promotion within a dynamic, globally expanding organization.
免责声明：
此信息由美团官网 (查看来源)审核并发布，我们转载该信息，仅出于传递更多就业招聘资讯、促进大学生及广大求职者就业之目的。该招聘职位信息的真实性、准确性、时效性及合法性均由原始发布方“美团官网”负责。我们作为信息转载平台，不构成求职建议，不涉及任何职业中介服务，不对其内容承担任何形式的保证责任。请用户在使用转载信息时保持审慎，自行判断并承担相应风险，求职请认准企业官方渠道！