美团(meituan)招聘Courier Support Specialist
招聘职位：
Courier Support Specialist 搜索同类职位
部门介绍：
Keeta是全球领先外卖平台美团旗下的独立品牌，肩负着“帮大家吃得更好，生活更好”的使命。依托美团深耕中国市场15年的技术与运营积淀，我们正引领全球餐饮与商品即时配送服务的创新与发展。
自2023年成立以来，Keeta始终扎根社区并创造价值。我们为用户提供可靠的外卖体验，以智慧技术助餐厅提升经营效率，在为骑手拓宽收入来源的同时，也充分提供安全保障措施。基于这份多方共赢、共同成长的理念，我们的业务已从中国香港稳步拓展至中东及巴西，并持续向世界迈进。
岗位职责：
Process Excellence: Act as subject matter expert for delivery operations. Continuously identify fleet's pain points, evolve operational standards, and implement improvements to create an efficient and seamless delivery experience.
Cross‑Functional Collaboration: Serve as a strong communicator and influencer, liaising with cross‑functional teams to align priorities and achieve shared goals.
Leadership: Lead two reviewer teams handling courier appeal tickets, new joiner applications, and other review requests. Ensure SLA and accuracy by developing comprehensive SOPs, delivering effective coaching, and maintaining clear communication.
Ownership: Demonstrate end‑to‑end accountability, from high‑level strategic planning, day‑to‑day operational maintenance to urgent inccident handling around-the-clock, ensuring consistent delivery of team goals and operations planning.
Data‑Driven Insights and Scalability: Monitor performance metrics, analyze trends, and provide actionable insights to improve fleet experience and cost effectiveness, such as driving continuous improvement by piloting new tools, automation, and scalable solutions to support growing business demands.
Ad Hoc Projects: Support special initiatives and ad hoc assignments as needed, contributing to pilot programs, process experiments, and urgent operational priorities. Demonstrate adaptability by stepping into new projects that enhance courier support and overall fleet performance.
任职要求：
Bachelor's degree from a recognized institution in any field
Good command of both written and spoken English and Chinese (Mandarin & Cantonese)
Minimum of 3 years' experience working in operations, preferably in digital platforms or gig economy industry, leadership experience is a plus
Proven ability to influence stakeholders through effective communication
Flexible and willing to adapt to changing environments
岗位亮点：
Fast growing organization with multi-cultural environment and international career growth opportunity
AI-driven organization with smart tools and data-backed decisions
Keeta是全球领先外卖平台美团旗下的独立品牌，肩负着“帮大家吃得更好，生活更好”的使命。依托美团深耕中国市场15年的技术与运营积淀，我们正引领全球餐饮与商品即时配送服务的创新与发展。
自2023年成立以来，Keeta始终扎根社区并创造价值。我们为用户提供可靠的外卖体验，以智慧技术助餐厅提升经营效率，在为骑手拓宽收入来源的同时，也充分提供安全保障措施。基于这份多方共赢、共同成长的理念，我们的业务已从中国香港稳步拓展至中东及巴西，并持续向世界迈进。
岗位职责：
Process Excellence: Act as subject matter expert for delivery operations. Continuously identify fleet's pain points, evolve operational standards, and implement improvements to create an efficient and seamless delivery experience.
Cross‑Functional Collaboration: Serve as a strong communicator and influencer, liaising with cross‑functional teams to align priorities and achieve shared goals.
Leadership: Lead two reviewer teams handling courier appeal tickets, new joiner applications, and other review requests. Ensure SLA and accuracy by developing comprehensive SOPs, delivering effective coaching, and maintaining clear communication.
Ownership: Demonstrate end‑to‑end accountability, from high‑level strategic planning, day‑to‑day operational maintenance to urgent inccident handling around-the-clock, ensuring consistent delivery of team goals and operations planning.
Data‑Driven Insights and Scalability: Monitor performance metrics, analyze trends, and provide actionable insights to improve fleet experience and cost effectiveness, such as driving continuous improvement by piloting new tools, automation, and scalable solutions to support growing business demands.
Ad Hoc Projects: Support special initiatives and ad hoc assignments as needed, contributing to pilot programs, process experiments, and urgent operational priorities. Demonstrate adaptability by stepping into new projects that enhance courier support and overall fleet performance.
任职要求：
Bachelor's degree from a recognized institution in any field
Good command of both written and spoken English and Chinese (Mandarin & Cantonese)
Minimum of 3 years' experience working in operations, preferably in digital platforms or gig economy industry, leadership experience is a plus
Proven ability to influence stakeholders through effective communication
Flexible and willing to adapt to changing environments
岗位亮点：
Fast growing organization with multi-cultural environment and international career growth opportunity
AI-driven organization with smart tools and data-backed decisions
免责声明：
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